James Williamson
Riverside,IL
Summary
Skilled Parts Advisor with 5 + years of German vehicle experience. Skilled in parts identification. I excel in problem-solving and professionalism, ensuring efficient operations and positive customer interactions.
Overview
8
8
years of professional experience
Work History
Parts Advisor
Bill Jacobs Volkswagen
Naperville, IL
05.2025 - Current
- Managed inventory levels to ensure accurate availability of parts for customer and workshop orders.
- Provided advice on parts selection and compatibility for various Volkswagen models.
- Processed orders for customers and the workshop.
- Developed good rapport with customers, always showing respect and maintaining professionalism.
- General maintenance of the department.
Parts Advisor
Nissan - Marshall Motor Group
Reading, Berkshire, England
08.2023 - 07.2024
- Placed orders and tracked shipments from suppliers, communicated any delays or discrepancies with technicians and management team.
- Liaised with suppliers for timely delivery of ordered parts.
- Audited and maintained parts inventory on a daily basis ensuring an adequate supply.
- Coordinated with technicians to make sure they acquired the needed vehicle components in a quick and efficient manner.
- Developed strong customer service skills, providing accurate advice and assistance to customers regarding parts availability and pricing.
- Enhanced customer satisfaction with respectful, prompt and, accurate service. Responded to emails as soon as possible and processing sales transactions smoothly.
- Designed and installed visually appealing in-store and window displays.
Parts Advisor
Mercedes Benz of Reading
Reading, Berkshire, England
02.2018 - 08.2023
- Tracked shipments from suppliers, ensured adequate inventory was available.
- Built positive relationships with suppliers.
- Maintained vehicle parts stock.
- Developed strong customer service skills, providing accurate advice and assistance to customers regarding parts availability and pricing.
- Initiated transactions and processed returns.
Skills
- Parts identification and Parts cataloguing
- Customer Relations & Satisfaction
- Data and Computer Inventory Tracking
- Ordering and Shipping Parts
- Problem Solving/conflict resolution
- Analytical thinking
- Professionalism
Timeline
Parts Advisor
Bill Jacobs Volkswagen
05.2025 - Current
Parts Advisor
Nissan - Marshall Motor Group
08.2023 - 07.2024
Parts Advisor
Mercedes Benz of Reading
02.2018 - 08.2023