James Windham IV

• Managed a team up to 13+ HVAC service and maintenance technicians, overseeing their daily activities and ensuring efficient operations
• Developed and implemented standard operating procedures (SOPs) for HVAC installation, repair, and maintenance processes
• Oversaw the scheduling of service calls, ensuring prompt response times and high customer satisfaction levels
• Developed training programs to enhance technical skills of HVAC technicians, resulting in improved efficiency and customer satisfaction ratings
• Established strong relationships with key clients through regular communication and proactive problem-solving approaches
• Conducted performance evaluations for HVAC technicians, providing constructive feedback and identifying areas for improvement
• Provided technical guidance during troubleshooting processes for complex HVAC system malfunctions or failures
• Conducted regular site visits to assess ongoing projects' progress, addressing any challenges proactively
• Implemented performance metrics tracking system for technicians, leading to increased accountability and productivity levels

• Oversaw 5 replacement crews. 13+ Technicians and 4 Plumbers.
• Inspecting HVAC systems and their components (e.g., air ducts, filters, etc.) To evaluate the condition, identify necessary repairs, and recommend preventive maintenance.
• Developed and implemented a maintenance schedule for all HVAC equipment
• Coordinated with team members and other professionals to ensure HVAC systems are installed and functioning efficiently
• Designed HVAC systems and their components, considered the specific needs of the client or project
• Ensuring compliance with system specifications, work safety regulations and quality control standards
• Managed customer complaints and issues, and ensuring that appropriate steps are taken to resolve them
• Training and supervising HVAC technicians to ensure they are competent and consistent in their job performance
• Overseeing inventory and ordering HVAC parts and supplies as needed
• Staying updated on the latest trends and technological advancements in the HVAC industry, and adjusting current practices and procedures accordingly

Overseeing and managing the installation, maintenance, and repair of heating, ventilation, and air conditioning systems in various settings, including residential, light commercial environments.

• Supervising and coordinating operations, maintenance, and service repairs on HVAC systems.
• Ensuring compliance with safety regulations and quality standards.
• Training and mentoring HVAC technicians and staff.
  This role required strong technical knowledge, leadership skills, and the ability to manage multiple projects effectively.