James Winstead
Archer Lodge,NC
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Store Manager
Food Lion
Raleigh, North Carolina
08.2018 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control and store opening and closing procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Manage a team of 62 associates
- Achieved labor budget for 52 weeks in 2021 with average of 9.5% each week
- Able to achieve rolling round shrink budget at .97%
Assistant Store Manager RLT
Food Lion
Clayton, NC
06.2014 - 08.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Food Lion
Clayton, NC
09.1997 - 06.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Grocery Manager
Food Lion
Wilson, NC
05.1995 - 06.1997
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Collaborated with assistant managers to open and close store and manage inventory.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
E.T. Beddingfield High School
Wilson, NC06.1989
Skills
- Mathematical Calculation and Reasoning
- Focus and Follow-Through
- Employee Motivation
- Policy Enforcement
- Staff Scheduling
- Recruitment and Hiring
- Budget Control
- Training Management
- Financial Statement Review
- Business Leadership
- Verbal and Written Communication
- Records Organization and Management
Certification
- Certified Safe Mark, National Registry of Food Safety Professionals Certified Food Safety Manager 7/28/2020-7/28/2025
Timeline
Store Manager
Food Lion
08.2018 - Current
Assistant Store Manager RLT
Food Lion
06.2014 - 08.2018
Assistant Store Manager
Food Lion
09.1997 - 06.2018
Grocery Manager
Food Lion
05.1995 - 06.1997
High School Diploma -
E.T. Beddingfield High School
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