James Wohlgemuth

• Cultivated and strengthened customer relationships to drive revenue growth.
• Leveraged digital and telephone approaches to generate sales leads.
• Employed mathematical skills to calculate purchase, negotiate price and draft contract.
• Expedited customer orders for quick delivery and to promote satisfaction.
• Took inbound calls on headset, promoting products and services to secure new accounts.
• Collaborated with team members to determine strategic sales approaches.
• Worked in conjunction with outside sales representative to maintain and grow product sales.
• Consulted with customers to aid selection and purchase of products that met needs.
• Leveraged computer system to input customer orders and pricing information.
• Liaised between outside sales representatives and accounts to optimize customer service.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Performed routine audits of branch operations to identify areas for improvement.
• Prepared monthly reports on branch performance metrics.

Duties included;

• Scheduling customer appointments
• Writing repair orders describing customers concerns
• Assigning repair orders to 8 technicians for diagnosis and evaluation of repairs needed
• Creating an estimate and prioritize needed services and repairs
• Calling customer with cost and time estimate for needed repairs and selling required jobs
• Ordering needed parts and assigning repair orders to appropriate technicians
• Finalizing repair orders, calling customers and receiving payment for repairs
• Maintaining parts inventory

• Hiring, training, scheduling and dismissal of employees for multiple positions and shifts
• Scheduling customer appointments
• Writing repair orders describing customers concerns
• Assigning repair orders to 8 technicians for diagnosis and evaluation of repairs needed
• Creating an estimate and prioritize needed services and repairs
• Calling customer with cost and time estimate for needed repairs and selling required jobs
• Ordering needed parts and assigning repair orders to appropriate technicians
• Finalizing repair orders, calling customers and receiving payment for repairs