Hi, I’m
James Womack, Jr.
Hanover,VA
Summary
Guests or customer driven by giving guests the best experience and resolving any issues. Results-oriented management professional with 21 years of experience overseeing daily operations and planning for long-term growth and development of Areas of Responsibility while achieving strategic, operational, financial and human resource goals.
Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.
Overview
21
years of professional experience
Work History
Maggiano's Little ItalyRichmond, VA
Training Manager, AGM
10.2019 - 09.2024
Job overview
- Responsible for scheduling various Areas of Responsibility within the forecasted labor matrix hours for that week or period
- Forcasting, budgeting, invoicing, inventory, P&L and recaps with GM/AD
- Managed a team of 125 teammates, primarily the FOH (65) including the recruitment of Best People, onboarding, scheduling their training and certifications before earning the privilege of earning TIPS
- Recognition and Reward teammates that exceed KPI benchmarks and continually at peak performance
- Conduct 1-1 with those who are below the standard, identify the gaps, give clear directions and expectations for results
- Communicate with the team expectations for that shift, go over any Kitchen Perfection issues or 86's
- Review KPI's, incentivize the team for achieving shift goals.
Maggiano's Little ItalyDurham, NC
Corporate Trainer
01.2005 - 10.2019
Job overview
- Develop and deliver training programs for new hires
- Analyze and implement system improvements to streamline training processes
- Collaborate with cross-functional teams to enhance training efficiency
- Facilitate communication between headquarters and field management
- Provide ongoing feedback and coaching to trainers to improve performance
- Conduct regular training sessions to ensure team alignment and development.
Maggiano's Little ItalyDurham, NC
Server
09.2003 - 01.2005
Job overview
- Utilized menu knowledge to recommend items that enhanced guest experience
- Developed strong relationships with regular guests
- Demonstrated professionalism through punctuality and impeccable uniform presentation
- Adapted service approach based on guest cues to meet their needs effectively
- Collaborated effectively with team members to ensure seamless service delivery
- Demonstrated confidence in interactions with guests
- Provided assistance to guests in a helpful manner
- Maintained a positive attitude and demeanor while assisting guests.
Education
Chefs AcademyMorrisville, NC
Associates in AS
05.2013
University Overview
- Servsafe
- Salutatorian
- Muliple Quik fire Challenge winner
Skills
- Operations
- Onboarding HR
- Orientation/Training
- Leadership
- Analysis Skills
- Guest services
- Guest Recovery
- Process Improvement
Extracurricular Activities
Car enthusiast Roller coaster enthusiast Mountain biking Dancing Singing
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureWork from home option401k matchPaid sick leaveStock Options / Equity / Profit SharingPaid time offHealthcare benefitsPersonal development programsCareer advancementTimeline
Training Manager, AGM
Maggiano's Little Italy
10.2019 - 09.2024
Corporate Trainer
Maggiano's Little Italy
01.2005 - 10.2019
Server
Maggiano's Little Italy
09.2003 - 01.2005
Chefs Academy
Associates in AS