James Womack, Jr. Jay R
Glen Allen,VA
Summary
Results-oriented management professional with 21 years of experience in overseeing daily operations and driving long-term growth and development in Areas of Responsibility. Consistently achieved strategic, operational, financial, and human resource goals. Strong focus on guest satisfaction and problem resolution. Committed to providing exceptional service and ensuring customer loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Maggiano's Little Italy
10.2019 - 09.2024
- Responsible for scheduling various Areas of Responsibility within the forecasted labor metric hours for that week or period
- Forcasting, budgeting, invoicing, inventory, P&L and recaps with GM/AD
- Managed a team of 125 teammates, primarily the FOH (65) including the recruitment of Best People, onboarding, scheduling their training and certifications before earning the privilege of earning TIPS
- Recognition and Reward teammates that exceed KPI benchmarks and continually at peak performance
- Conduct 1-1 with those who are below the standard, identify the gaps, give clear directions and expectations for results
- Communicate with the team expectations for that shift, go over any Kitchen Perfection issues or 86's
- Review KPI's, incentivize the team for achieving shift goals
Corporate Trainer
Maggiano's Little Italy
01.2005 - 10.2019
- Develop and deliver training programs for new hires
- Analyze and implement system improvements to streamline training processes
- Collaborate with cross-functional teams to enhance training efficiency
- Facilitate communication between headquarters and field management
- Provide ongoing feedback and coaching to trainers to improve performance
- Conduct regular training sessions to ensure team alignment and development
Server
Maggiano's Little Italy
09.2003 - 01.2005
- Utilized menu knowledge to recommend items that enhanced guest experience
- Developed strong relationships with regular guests
- Demonstrated professionalism through punctuality and impeccable uniform presentation
- Adapted service approach based on guest cues to meet their needs effectively
- Collaborated effectively with team members to ensure seamless service delivery
- Demonstrated confidence in interactions with guests
- Provided assistance to guests in a helpful manner
- Maintained a positive attitude and demeanor while assisting guests
Education
Associates - AS
Chefs Academy
Morrisville, NC05.2013
Skills
- Training and development background
- Records Organization and Management
- Hiring and Onboarding
- Team training/development
- Process and Training Enhancement
Certification
- Serve safe
- Responsible Alcohol Service
Accomplishments
- Salutatorian 3.81
- Employee of the Month
Extracurricular Activities
- Car enthusiast.
- Roller coaster enthusiast
- Dancing
- Mountain biking
- Singing
Timeline
Assistant General Manager (AGM)
Maggiano's Little Italy
10.2019 - 09.2024
Corporate Trainer
Maggiano's Little Italy
01.2005 - 10.2019
Server
Maggiano's Little Italy
09.2003 - 01.2005
Associates - AS
Chefs Academy
- Serve safe
- Responsible Alcohol Service
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