Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Wood

Pensacola,FL

Summary

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Overview

11
11
years of professional experience

Work History

Specialty Department Supervisor

Lowe's
Pensacola, FL
09.2022 - 12.2023
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Performed daily inspections of equipment used in the specialty department.
  • Resolved conflicts between customers and staff members in a timely manner.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Facilitated communication between upper management and store personnel.
  • Counted and balanced registers.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Trained new employees on company policies, procedures, and job duties.

Delivery Coordinator

Lowe's
Pensacola, FL
03.2023 - 09.2023
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Coordinated, distributed, and filed paperwork for each delivery.
  • Obtained sign receipts for registered and certified mail and completed necessary paperwork prior to delivery.
  • Negotiated pricing with suppliers for delivery services.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Inspected equipment, facilities and vehicles regularly to assess safety.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Investigated discrepancies between expected vs actual product received from vendors.
  • Provided support for planning special deliveries such as hazardous materials or oversized items.
  • Monitored stock levels and placed orders when necessary.
  • Performed quality control checks on products prior to being shipped out.
  • Assisted with troubleshooting any problems that arose during the loading and unloading process.
  • Worked closely with logistics team members to coordinate the most efficient routes for drivers.
  • Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
  • Managed maintenance and repair actions for team equipment and vehicles.
  • Organized delivery schedules and routes to ensure timely arrival of goods.
  • Resolved issues related to incorrect or damaged shipments in a timely manner.
  • Analyzed data from previous shipments to identify cost savings opportunities.
  • Created reports on inventory movement, delivery performance, and other metrics as needed.
  • Communicated effectively with vendors regarding shipment details, timelines, payment information.
  • Ensured compliance with all applicable laws and regulations related to transportation of goods.

Back End Department Supervisor

Lowe's
Pensacola, FL
09.2021 - 09.2022
  • All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Back End Department Supervisor, this means:
    • Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers.
    • Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
    • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
    The Back End Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Back End Department Supervisor impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability.

    To be successful, the Back End Department Supervisor must collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. It is important that this associate communicate upward to keep management informed of concerns, issues, recognitions, and morale.

Head Cashier

Lowe's
Pensacola, FL
01.2013 - 07.2020
  • Greeted customers promptly and responded to questions.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Investigated discrepancies between reported sales figures and actual amounts collected at registers.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Offered customers carry-out service at completion of transaction.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Welcomed customers, offering assistance to help find store items.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Education

Associate of Science - Cyber Forensics

Pensacola State College
Pensacola, FL

Skills

  • Customer Service
  • Team Supervision
  • Resource Coordination
  • Staff Management
  • Workflow Coordination
  • Performance Management
  • Employee Scheduling
  • Logistics Planning
  • Coaching and Mentoring
  • Work Planning and Organization
  • Regulatory Standards
  • Operations
  • Supply and Inventory Management
  • Training and Mentoring
  • Training and Development
  • Staff Development
  • Sales Expertise
  • Relationship Building and Management

Timeline

Delivery Coordinator

Lowe's
03.2023 - 09.2023

Specialty Department Supervisor

Lowe's
09.2022 - 12.2023

Back End Department Supervisor

Lowe's
09.2021 - 09.2022

Head Cashier

Lowe's
01.2013 - 07.2020

Associate of Science - Cyber Forensics

Pensacola State College

Similar Profiles

CREATE PROFILE
James Wood