JAMES WOOD
Wilsonville,AL
Summary
Operations and sales leader with over a decade of progressive management experience driving revenue growth, operational excellence, and team performance. Proven track record of increasing sales, optimizing processes, and developing high-performing teams across multiple locations. Currently serving as Senior Office Manager in the HOA management industry, overseeing office operations, financial coordination, vendor management, and client relations. Recognized for strategic leadership, accountability, and results-driven execution.
Overview
15
15
years of professional experience
Work History
Senior Office Manager
Ally Management Group
Pelham, Alabama
08.2025 - Current
- Oversee daily operations of a homeowners association (HOA) management company, ensuring efficient administrative and financial workflows.
- Serve as primary liaison between HOA boards, homeowners, and vendors to maintain strong client relationships and compliance standards.
- Coordinate vendor contracts, maintenance scheduling, and service agreements to ensure quality service and cost efficiency.
- Assist with budget oversight, assessment tracking, and financial reporting in collaboration with HOA boards.
- Supervise office operations and support staff, promoting accountability and consistent service delivery.
- Implement workflow improvements to enhance responsiveness and operational organization.
Branch Manager
Sherwin-Williams Paint Company
Birmingham, Alabama
09.2023 - 10.2024
- Directed branch operations, driving profitability, efficiency, and customer retention.
- Coached and developed team members through consistent performance feedback and structured staff meetings.
- Managed operational reporting, asset protection, and data security planning.
- Strengthened customer relationships through service excellence and strategic account management.
Outside Sales Representative
Sherwin-Williams Paint Company
Birmingham, Alabama
01.2022 - 09.2023
- Achieved 107% of annual sales budget through strategic prospecting and relationship development.
- Identified emerging market opportunities and developed plans to capitalize on competitive gaps.
- Negotiated and closed high-value accounts using data-driven proposals tailored to customer needs.
- Strengthened long-term client partnerships through consistent follow-up and service excellence.
Store Manager
Sherwin-Williams Paint Company
Pelham, Alabama
08.2018 - 12.2021
- Increased store sales by $1.8 million, earning Leaders Club and Presidents Club recognition.
- Forecasted sales, inventory demand, and labor requirements to build and manage annual operating budgets.
- Identified and executed local growth strategies to exceed revenue targets.
- Developed and led a high-performing team focused on accountability and customer service excellence.
Store Manager
Sherwin-Williams Paint Company
Jasper, Alabama
02.2017 - 08.2018
- Established clear performance expectations and conducted evaluations to drive team results.
- Managed daily financial operations including deposits, reconciliations, and inventory oversight.
- Identified sales growth opportunities within local market.
Store Manager
Sherwin-Williams Paint Company
Northport, Alabama
06.2016 - 02.2017
- Managed inventory audits, financial reconciliations, and operational reporting.
- Improved customer retention by addressing feedback and enhancing service processes.
- Oversaw recruiting, onboarding, and training of store associates.
Assistant Store Manager
Sherwin-Williams Paint Company
Jasper, Alabama
05.2014 - 06.2016
- Scheduled staff and delegated responsibilities to maximize operational coverage.
- Led hiring, coaching, and performance management initiatives.
- Fostered collaborative team culture focused on service and results.
Sales Associate
Sherwin-Williams Paint Company
Bessemer, Alabama
08.2011 - 03.2014
- Delivered consistent customer service to grow and retain client base.
- Supported daily sales and operational needs while maintaining company standards.
Education
Associate of Science - Business Management
Jefferson State Community College
Birmingham, Alabama06-2015
Skills
- Operational Leadership
- Team Development & Coaching
- Budget & Financial Oversight
- Sales Growth & Revenue Expansion
- Process Improvement
- Client & Board Relations
- Vendor & Contract Management
- Strategic Planning
- Customer Retention
- Performance Management
Accomplishments
- Sherwin-Williams Presidents Club Winner (2020) – Recognized as a top-performing sales leader for exceptional revenue growth and operational excellence.
- Sherwin-Williams Leaders Club Winner (2018) – Awarded for outstanding sales performance and achievement within the Spectrum of Excellence program.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Senior Office Manager
Ally Management Group
08.2025 - Current
Branch Manager
Sherwin-Williams Paint Company
09.2023 - 10.2024
Outside Sales Representative
Sherwin-Williams Paint Company
01.2022 - 09.2023
Store Manager
Sherwin-Williams Paint Company
08.2018 - 12.2021
Store Manager
Sherwin-Williams Paint Company
02.2017 - 08.2018
Store Manager
Sherwin-Williams Paint Company
06.2016 - 02.2017
Assistant Store Manager
Sherwin-Williams Paint Company
05.2014 - 06.2016
Sales Associate
Sherwin-Williams Paint Company
08.2011 - 03.2014
Associate of Science - Business Management
Jefferson State Community College