James Woodall

provided support to Allstate customers to assist them through their property claims from disasters due to extreme weather. 

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Entered data promptly and efficiently with a [Number]% accuracy rate.
• Asked open-ended questions to assess customer needs.

Contract assignment for AON services. Provided AON client employees with quality consultation and information about their employer  benefits, such as health insurance, pension and retirement benefits. 

• Determined customer needs by asking relevant questions and listening actively to the responses.
• Answered average of 40 calls per day, addressing customer inquiries, solving problems and providing new product information.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Answered customer telephone calls promptly and in an appropriate manner.

Provided customers of Allstate insurance with guidance and assistance to handle their property claims from weather disasters. 

• Determined customer needs by asking relevant questions and listening actively to the responses.
• Asked open-ended questions to assess customer needs.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Answered customer telephone calls promptly and in an appropriate manner.

Processed and sterilized surgical instruments for daily procedures to assure that services for the patient and company went smoothly. 

• Assisted with maintaining established departmental policies and procedures, objectives, and quality improvement, safety, and environmental and infection control standards.
• Assembled and sterilized instrument trays and removed all waste matters from equipment and carts.
• Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.
• Greeted customers and visitors in-person and via telephone calls.
• Instituted mentoring program between [Number] and [Number]-grade students, increasing student development and enthusiasm for learning.