James Woodard
Hopkins,SC
Summary
Talented professional, knowledgeable leader, and dedicated problem solver. Bringing 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced Networking , POS and computer technician.
Willingness to take on added responsibilities to meet team goals. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
Work History
Project Manager, Network Technician Lead
NCR
07.2020 - 09.2023
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Point of Sale Installation Lead
NCR
07.2020 - 09.2023
- Enhanced customer experience through prompt and accurate processing of transactions.
- Ensured data security by adhering to established protocols for handling sensitive information at the Point of Sale.
- Reduced checkout times by optimizing Point of Sale systems and training staff on best practices
- Collaborated with management to develop strategies for improving store performance through better utilization of POS systems.
- Trained new employees on proper use of POS systems, ensuring smooth onboarding and integration into the team.
- Assisted in troubleshooting technical issues with POS hardware and software, minimizing downtime for business operations.
Network Technical Support Engineer
Dumac
03.2018 - 05.2020
- Improved network performance by troubleshooting and resolving complex technical issues.
- Collaborated with cross-functional teams to design, develop, and deploy innovative networking solutions for various projects.
- Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices in networking to provide informed recommendations to clients.
- Provided on-site support during critical network outages or emergencies, reducing the impact on business operations.
- Troubleshot complex multi-vendor network service provider issues.
IT Analyst
RSI
09.2017 - 03.2018
- Optimized system performance by conducting regular audits and resolving identified issues.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Participated in internal audits regarding quality management system.
- Offered input for complex documents to support client-ready final versions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Freight Forward Agent
DHL
07.2013 - 08.2017
- Reduced shipping delays for clients by closely monitoring transportation schedules and proactively addressing potential issues.
- Developed strong relationships with carriers and third-party logistics providers to secure reliable transportation services.
- Maintained accurate documentation for all shipments, ensuring compliance with customs regulations and international trade laws.
- Served as a liaison between clients, carriers, and other stakeholders throughout the entire shipping process to ensure smooth coordination of efforts.
- Implemented effective contingency plans for unforeseen disruptions, minimizing negative impacts on client shipments.
Education
Information Systems Operator/Analyst -
United States Army Signal School
Defense Messaging System(MS Exchange Sun Systems) -
Southern Node
Web Page Design -
Fort Bragg
Information Assurance Security Officer Certification -
Fort Gordon
Networking -
Fort Bragg
No Degree - Computer Networking And Telecommunications
NCRU
Columbia, SC06.2022
4.5, 5.0, and 6.0 Certified -
DELL
11.2003
Primary Leadership Development Course -
Fort Bragg
11.2002
Skills
- MS Suite
- Agile Methodologies
- Project Scheduling
- Attention to Detail
- Windows XP
- Dell Cert
- Technical Support
- Root Cause Analysis
- Contract Management
- Project Management
- Project Planning
- Systems Design Documentation
References
- David Peacock (803) 467-8380
- Jamie Roark (575) 749-3068
Timeline
Project Manager, Network Technician Lead
NCR
07.2020 - 09.2023
Point of Sale Installation Lead
NCR
07.2020 - 09.2023
Network Technical Support Engineer
Dumac
03.2018 - 05.2020
IT Analyst
RSI
09.2017 - 03.2018
Freight Forward Agent
DHL
07.2013 - 08.2017
Information Systems Operator/Analyst -
United States Army Signal School
Defense Messaging System(MS Exchange Sun Systems) -
Southern Node
Web Page Design -
Fort Bragg
Information Assurance Security Officer Certification -
Fort Gordon
Networking -
Fort Bragg
No Degree - Computer Networking And Telecommunications
NCRU
4.5, 5.0, and 6.0 Certified -
DELL
Primary Leadership Development Course -
Fort Bragg