James Woods
Sparks
Summary
Dynamic hospitality professional with extensive experience at Eldorado Casino, excelling in guest relations and problem-solving. Proven track record in enhancing customer satisfaction and driving revenue growth through effective upselling strategies. Skilled in property management systems and committed to delivering exceptional service in fast-paced environments.
Experienced with coordinating front desk activities and managing guest interactions. Utilizes team leadership and organizational skills to maintain high service standards. Track record of effective problem-solving and fostering welcoming environment.
Overview
8
8
years of professional experience
Work History
Front Desk Shift Manager
Eldorado Casino
06.2024 - 02.2025
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Upgraded room assignments as appropriate to provide exceptional service and enhance repeat business opportunities.
- Contributed to revenue growth by identifying upselling opportunities and offering additional services or amenities to guests at checkin.
VIP Services Representative
Grand Sierra Resort and Casino
08.2023 - 09.2024
- Contributed to the development and implementation of policies and procedures aimed at enhancing overall quality of service provided by the VIP team.
- Facilitated communication between VIP guests and hotel management to ensure all needs were met during their stay.
- Managed confidential information pertaining to client preferences and personal details with utmost discretion and professionalism.
- Implemented strategies to identify potential VIP clients, increasing the overall number of high-value guests.
Casino Marketing Supervisor
Nugget Casino and Resort
10.2020 - 06.2023
- Enhanced customer satisfaction by closely monitoring guest feedback and adjusting marketing strategies accordingly.
- Help with hotel check-in and outs
- Help with player deployment and with other events as needed
- ordering for the office as needed
Department Manager
Walmart
04.2017 - 10.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06-2019
Skills
- Scheduling flexibility
- Guest relations
- Property management systems
- Reservation management
- Customer service
- Problem-solving
- Problem-solving skills
- Time management
- Listening skills
- Telephone and email etiquette
- Credit and cash payments
- Hospitality services
Timeline
Front Desk Shift Manager
Eldorado Casino
06.2024 - 02.2025
VIP Services Representative
Grand Sierra Resort and Casino
08.2023 - 09.2024
Casino Marketing Supervisor
Nugget Casino and Resort
10.2020 - 06.2023
Department Manager
Walmart
04.2017 - 10.2020
Bachelor of Science - Business Management
University of Phoenix
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