James Woolman
Port Huron,MI
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Great Lakes Gaming
01.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Brokerage Service Representative
DHL Global Forwarding
03.2018 - 09.2021
- Participated in cross-functional projects to improve processes within the brokerage department as a whole.
- Contributed to team success by consistently meeting or exceeding performance metrics and objectives.
- Managed risk through diligent monitoring of client accounts and adherence to compliance regulations.
- Improved operational efficiency with thorough attention to detail in account maintenance tasks.
Education
Associate of Applied Science - Business
St Clair Community College
Port Huron, MI05.2015
Associate of Applied Science - Marketing
St. Clair Community College
Port Huron, MI05.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
Timeline
Brokerage Service Representative
DHL Global Forwarding
03.2018 - 09.2021
Store Manager
Great Lakes Gaming
01.2017 - Current
Associate of Applied Science - Business
St Clair Community College
Associate of Applied Science - Marketing
St. Clair Community College