James Work
Waterloo,NE
Summary
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 20+ years in start up experience.
Overview
24
24
years of professional experience
Work History
President
Renew Resurfacing, Inc.
02.2016 - 12.2023
- Started professional resurfacing company that focused on B2C with an extremely high standard of customer satisfaction.
- Grew business from start up to locations in 3 different states.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Cultivated company-wide culture of innovation and collaboration.
- Initiated strategy to drive company growth and increase market share and profitability.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Monitored key business risks and established risk management procedures.
- Adopted cutting-edge technologies to improve productivity levels within the organization.
- Formulated and executed strategic initiatives to improve product offerings.
- Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
General Manager
InteliRide
03.2010 - 12.2015
- From contract inception, coordinated and developed relationship with State of Nebraska Medicaid Transportation Director.
- Transportation Brokerage site selection, build out and launch of 80 seat call center.
- Over saw launch of new Medicaid transportation brokerage contract.
- Hired leadership team.
- Grew location to broker multiple additional contracts.
- Liaised with State of Nebraska HHS to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Stayed abreast of industry trends and changes in regulations, proactively adjusting strategies as needed.
- Improved overall compliance by streamlining processes and implementing new policies.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Cultivated strong relationships with key stakeholders to align call center objectives with overall company goals and strategies.
- Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
President / Owner
True North Properties
08.1999 - 05.2010
- Formed real estate investment, maintenance and management company.
- Oversaw purchase, overhaul and sales of existing residential properties.
- Conducted thorough risk assessments to identify potential hazards early in the planning stages, mitigating delays or complications.
- Collaborated with structural engineers to evaluate structural integrity of projects.
- Managed procurement processes for timely delivery of materials while minimizing costs, ensuring smooth project execution.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Generated professional networks by engaging in professional, industry and government organizations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Supervised field crews to maximize quality and work efficiency.
- Enhanced company development initiatives by solving complex issues and suggesting corrective action.
Education
Business Finance
University of Nebraska - Lincoln
Lincoln, NESkills
- Business Start Up
- People and Culture
- Financial Planning
- Cross-Functional Collaboration
- Operations Oversight
- Compliance
- Regulatory Standards
- Risk Analysis
Timeline
President
Renew Resurfacing, Inc.
02.2016 - 12.2023
General Manager
InteliRide
03.2010 - 12.2015
President / Owner
True North Properties
08.1999 - 05.2010
Business Finance
University of Nebraska - Lincoln