James Worthen
Copperas Cove,TX
Summary
Motivated Hard Worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable Team Member bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
31
31
years of professional experience
Work History
Head Waiter
Applebee's Grill + Bar
08.2018 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Restaurant Waiter
Giovannis Italian Restaraunt
08.2016 - 08.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
General Manager/Corporate Trainer
C.K.E/C.S.M.
03.2012 - 07.2016
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of [Type] company and employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in [Result].
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Key Manager/Corporate Trainer/Bartender/Captain Waiter
Logan's Roadhouse
01.2006 - 03.2012
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Manager/Event Coordinator/Waiter
PoFolks Restaurant
04.1997 - 01.2006
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
Captain Waiter
Disneyland Hotel
05.1993 - 11.1997
- Completed restaurant opening and closing functions that included POS report generation.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Showed high-level understanding of fine dining standards and practices.
Education
GED -
San Clemente High School
San Clemente, CA06.1992
Skills
- Customer Service
- Staff Management
- Manage Inventory
- Time Management
- Waste Management
- Managing Terminations
- Accounting
Timeline
Head Waiter
Applebee's Grill + Bar
08.2018 - Current
Restaurant Waiter
Giovannis Italian Restaraunt
08.2016 - 08.2018
General Manager/Corporate Trainer
C.K.E/C.S.M.
03.2012 - 07.2016
Key Manager/Corporate Trainer/Bartender/Captain Waiter
Logan's Roadhouse
01.2006 - 03.2012
Manager/Event Coordinator/Waiter
PoFolks Restaurant
04.1997 - 01.2006
Captain Waiter
Disneyland Hotel
05.1993 - 11.1997
GED -
San Clemente High School