Summary
Overview
Work History
Education
Skills
Education
Personal Information
Timeline
Generic

James Wray

Bellefonte,PA

Summary

Dynamic professional with a proven track record at Rural King, adept in firearms licensing and gun safety, showcasing exceptional staff management and customer engagement skills. Leveraged expertise in POS system operation and merchandising displays to enhance store performance and compliance. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

20
20
years of professional experience

Work History

Firearms Associate

Rural King
State College, PA
11.2023 - Current
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Greeted customers to determine wants or needs.
  • Bagged or packaged purchases and wrapped gifts.
  • Demonstrated proper gun handling techniques to customers during instruction sessions.
  • Participated in annual inventory counts ensuring accuracy between physical count vs computer system tally.
  • Described merchandise and explained use, operation and care.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Monitored stock levels regularly throughout the day and restocked items as needed.
  • Ensured compliance with federal, state, and local laws regarding the sale of firearms.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Responded promptly to customer inquiries regarding availability, price comparisons.
  • Provided customers with product knowledge and recommendations on firearms, ammunition, and accessories.
  • Connected with customers using strong conversational skills to uncover unique needs.
  • Conducted background checks for firearm purchases in accordance with state law.
  • Advised customers on applicable state laws pertaining to concealed carry permits.
  • Verified that all required paperwork was completed accurately prior to releasing any firearm products.
  • Maintained records related to sales for store management.
  • Kept inventory of firearms and ammunition well-organized, stocked, and secure.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Assisted in training new staff members on store policies and procedures related to firearms safety.
  • Inspected incoming shipments for accuracy against purchase orders and invoices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Completed required paperwork and background checks for each purchase.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Attended trade shows or conferences as necessary to stay informed about industry trends and innovations.
  • Processed online orders for guns as well as parts and accessories from manufacturers and distributors.

Merchandiser

Driveline Retail
State College, PA
05.2023 - 11.2023
  • Collaborated with vendors to ensure timely delivery of merchandise.
  • Generated reports detailing current stock levels, sales figures, markdown information.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Built product displays and placed appropriate signage for merchandise.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Cleaned and organized display cases, shelves and aisles.
  • Assisted customers with locating desired items within store locations.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Scanned shelves and product cases for expired stock to discard outdated items.

Operator

First Quality
McElhattan, PA
03.2022 - 05.2023
  • Fed raw materials and components into semi-automated machines according to production needs.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
  • Conducted inspection of in-process or finished product.
  • Inspected finished products to verify conformity to quality standards.
  • Learned and followed safety and emergency procedures.
  • Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Maintained production and quality documentation.

Temp Worker

Advantage Resource Group
Altoona, PA
08.2021 - 01.2022
  • Restocked items on shelves and bins to keep inventory available.
  • Performed general housekeeping and cleaning tasks.
  • Offered exceptional customer service to all guests.

Winder Operator

Hilex Poly
Milesburg, PA
01.2020 - 07.2021
  • Tidied work area to create and maintain safe working environment on floor.
  • Performed basic maintenance and cleaning processes on spinning machines and related equipment.
  • Operated plastic winders to make rolls of film to be used in the production of shopping bags.

Driver

Lyft/Uber
Bellefonte, PA
02.2017 - 12.2019
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Minimized liability by consistently following road rules when driving.

Cook

Center Crest
Bellefonte, PA
10.2015 - 05.2017
  • Tasted, smelled and pierced food with fork to verify sufficient cooking.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Inspected appliances, commercial fryers and ovens to verify proper working order.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Communicated closely with servers to fully understand special orders for customers.

Crew Member

Burger King
Bellefonte, PA
08.2012 - 09.2015
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Worked well with teammates and accepted coaching from management team.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Trained new team members on procedures, customer service and sales techniques.

Assistant Manager

McDonald's
Lewistown, PA
10.2008 - 05.2012
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Compiled financial data to comply with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Developed strategy to increase sales and drive profits.
  • Monitored security to protect employees, customers and property.

Laborer

Wood Mode
Kramer, PA
07.2005 - 09.2008
  • Measured dimensions of finished pieces for conformance to specifications.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Read and understood orders to accurately measure, cut and lay out needed materials.
  • Removed imperfections and applied chemical solutions to treat materials and achieve smooth finishes.
  • Worked alongside team to accomplish work goals according to schedule.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Performed general housekeeping and cleaning tasks.

Sales Associate

Gordons Jewelry
State College, PA
02.2005 - 07.2005
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Maintained records related to sales, returns and inventory availability.
  • Processed product returns and assisted customers with other selections.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Recommended accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Education

Did Not Finish - Business Administration And Management

South Hills School of Business And Technology - State College
State College, PA

Diploma - General Studies

West Snyder Jr/Sr High School
Beaver Springs, PA

Skills

  • P>Tool operation
  • P>Production work
  • P>Staff Management
  • P>Equipment operation
  • P>Production procedures
  • Firearms licensing
  • POS system operation
  • Gun safety
  • Merchandising displays
  • Background checks
  • Firearm safety

Education

Beaver Springs, PA,State College, PA

Personal Information

Title: General

Timeline

Firearms Associate

Rural King
11.2023 - Current

Merchandiser

Driveline Retail
05.2023 - 11.2023

Operator

First Quality
03.2022 - 05.2023

Temp Worker

Advantage Resource Group
08.2021 - 01.2022

Winder Operator

Hilex Poly
01.2020 - 07.2021

Driver

Lyft/Uber
02.2017 - 12.2019

Cook

Center Crest
10.2015 - 05.2017

Crew Member

Burger King
08.2012 - 09.2015

Assistant Manager

McDonald's
10.2008 - 05.2012

Laborer

Wood Mode
07.2005 - 09.2008

Sales Associate

Gordons Jewelry
02.2005 - 07.2005

Did Not Finish - Business Administration And Management

South Hills School of Business And Technology - State College

Diploma - General Studies

West Snyder Jr/Sr High School

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James Wray