Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Directed and supervised a cross-functional team of 12 supervisors encompassing roustabout, dirt remediation, equipment rentals, sanitech, vac trucks, hot oilers, mechanics; partnered with business development and operations to drive strategic initiatives, resulting in a 40% reduction in operational costs and a 25% increase in revenue growth.
Orchestrated operational activities for a team of 155 employees, overseeing recruitment and seamless onboarding; drove an impressive 26% revenue growth within the first nine months, accounting for 20% of company's total revenue.
Orchestrated the creation of training and mentorship initiatives, resulting in a 50% reduction in onboarding time and 30% increase in new hire retention rates.
Implemented a complete transformation of outdated legacy management systems, resulting in a remarkable 35% decrease in overtime hours, boosting team productivity and reducing operational costs.
Spearheaded a comprehensive business practice overhaul, driving profitability and setting new policies and procedures; conducted cost analysis per service line, resulting in a major pricing restructure that boosted revenue by 20%.
Led strategic sales initiatives for largest oilfield accounts in SE New Mexico and West Texas, resulting in a 55% increase in annual revenue and securing long-term contracts with key clients.
Restructured team operations, scaling employee headcount from 12 to 45 within 12 months, optimizing productivity and enabling successful expansion.
Orchestrated impactful sales initiatives targeting major oil companies, including ConocoPhillips, Concho Oil and Gas, and Zealous Energy, leading to an impressive 55% growth in sales revenue and cementing long-term partnerships.
Coordinated with vendors to assess and implement cost-saving initiatives, resulting in a 20% reduction in overall project expenses and increased profitability.
Revitalized client engagement process, implementing a proactive communication system that led to a 95% increase in client retention and a 25% growth in upsell opportunities; strengthened relationships through personalized touchpoints and strategic account review.
Advanced product sales and customer relationship building.
Performed troubleshooting methods for customers.
Prepared project management job execution bids.
Communicated with clients to expand growth of sales.
Launched and grew a successful insurance agency from the ground up at the age of 25, achieving $500k+ in annual revenue.
Fostered and nurtured relationships with a diverse portfolio of 5000+ clients, resulting in a 25% increase in client retention and a 15% growth in annual revenue.
Revamped agency operations through effective leadership of four office personnel and two outside sales reps, driving a 25% increase in client acquisition and a 90% improvement in overall customer satisfaction.
Surpassed all sales targets for 17 out of 20 years, consistently outperforming peers and contributing to the company's success and market dominance.