James Wright
Cartersville,Georgia
Summary
Accomplished CSR/Trailer Hitch Mechanic and Records Manager with a proven track record at U Haul Co and Pope Mcglamry Attorneys At Law. Excelled in customer satisfaction through active listening and complaint handling, and streamlined records retrieval, enhancing team productivity by 30%. Expert in CRM software and Microsoft Office Suite, demonstrating critical thinking and problem-solving abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
CSR/Trailer Hitch Mechanic
U Haul Co
04.2006 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Install trailer hitches on any car or truck.
- Install trailer wiring on any car or truck.
Records Manager
Pope Mcglamry Attorneys At Law
10.1995 - Current
- Streamlined records retrieval processes, reducing time spent searching for information.
- Maintained strict compliance with federal, state, and industry-specific record retention requirements through thorough monitoring and reporting processes.
- Established a secure document destruction process, safeguarding sensitive information from unauthorized access.
- Developed comprehensive training programs to improve team productivity and ensure compliance with regulations.
Education
High School Diploma -
Model High School
Rome, Ga06.1984
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Conflict Resolution
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
- Documentation
- Data Entry
- Office equipment proficiency
- Administrative Support
Certification
Fork Lift Certified
Propane dispensing Certification
- ACE - Adobe Certified Expert, Photoshop
Timeline
CSR/Trailer Hitch Mechanic
U Haul Co
04.2006 - Current
Records Manager
Pope Mcglamry Attorneys At Law
10.1995 - Current
High School Diploma -
Model High School
Similar Profiles
DESHAWN WEAVERDESHAWN WEAVER
Customer Service Representative at U Haul CoCustomer Service Representative at U Haul Co
Vondre BeckleyVondre Beckley
Customer Service Representative at U Haul CoCustomer Service Representative at U Haul Co
Behnam MasoumiBehnam Masoumi
Customer Service Representative at U Haul CoCustomer Service Representative at U Haul Co
Trenton FrazierTrenton Frazier
Drug Tester at Capital InventoryDrug Tester at Capital Inventory
Wanda SwedeWanda Swede
Homeschool Teacher at University View AcademyHomeschool Teacher at University View Academy