Task management to staff to include monitoring their completion of task
Manage and ensure high levels of guest satisfaction
Manage front desk operations
Handle financial transactions
Problem solving by addressing guest issues and resolving complaints
Communicate effectively with staff and guest
Ensure hotel standards are maintained
Follow all applicable laws and regulations
Police Officer
Newport News Police Department
Newport News, Virginia
04.1998 - 03.2010
Responded to calls for service
Accident Investigations
Preliminary Investigations
Service the needs of the community
Provide court testimony in criminal cases
Trained Officers
Sherriff Deputy
Newport News Sheriff Office
Newport News, Virginia
02.1995 - 04.1998
Maintained supervision and transportation of inmates
Maintained order and security in courtrooms
Protection of Judges and Dignitaries
Served Legal Documents
Civil arrests and seizures
Military Police
United States Air Force
Performed ground defense functions
Provided base security
Performed funds escorts
Conducted base law enforcement duties
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Front Desk Agent and Event Sales Coordinator at Best Western Hotels & ResortsFront Desk Agent and Event Sales Coordinator at Best Western Hotels & Resorts