
Quality professional prepared to drive advancements and innovation. Extensive experience in managing strategy with business objectives, and optimizing operational efficiency. Known for collaborative approach, adaptability, and results-driven mindset. Skills include strategic planning, project management, and team leadership.
Enhanced team cohesion through targeted team-building initiatives and effective communication strategies.
Drove continuous improvement efforts by implementing systematic quality management practices.
Utilized data analytics to identify inefficiencies and optimize operational processes and workflows.
Increased customer satisfaction by integrating feedback mechanisms into service delivery protocols.
Monitored key performance indicators to assess quality standards and operational effectiveness.
Facilitated cross-departmental collaboration to align quality objectives with organizational goals.
Conducted regular training sessions to elevate team skills in quality assurance methodologies.
Developed and maintained comprehensive documentation to support quality control processes and compliance requirements.
Six Sigma Black Belt- Xavier University
Internal Auditor
Strong computer skills
Data analysis using Minitab