James Yeboah
New Rochelle,NY
Summary
Dedicated Sterile Processing Technician with expertise from The Ramirez Institute of Sterile Processing. Proficient in steam sterilization and instrument decontamination, ensuring optimal safety and compliance. Recognized for assembling efficient case carts and maintaining sterile storage, while demonstrating strong attention to detail and teamwork in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
The Ramirez Institute of Sterile Processing
04.2025 - 07.2025
Customer Service Representative
Amazon
09.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Material Handler
Tees Valley Hospital
10.2023 - 03.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Material Handler Team Lead
Komfo Anokye Teaching Hospital, KATH
08.2015 - 06.2023
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
- Strengthened cross-functional collaboration by working closely with other departments to fulfill orders accurately and efficiently.
- Boosted team productivity by delegating tasks effectively and providing clear communication on expectations.
Education
Associate of Applied Science - Environmental Management
Teesside University
Middlesbrough,Uk09.2024
Bachelor of Science - Agribusiness
University For Development Studies
Ghana 12.2014
High School Diploma - General Science
Simms Senior High School
Ghana 06.2009
Skills
- Steam sterilization
- Decontaminating surgical instruments
- High-level disinfection
- Decontamination procedures
- Sterilization procedures
- Assembling case carts
- Manual cleaning
- Instrument decontamination
- Sterile storage
- Recording biologicals
- Case cart assembly
Certification
CBSPDT
Timeline
Sterile Processing Technician
The Ramirez Institute of Sterile Processing
04.2025 - 07.2025
Material Handler
Tees Valley Hospital
10.2023 - 03.2024
Customer Service Representative
Amazon
09.2023 - 04.2024
Material Handler Team Lead
Komfo Anokye Teaching Hospital, KATH
08.2015 - 06.2023
Associate of Applied Science - Environmental Management
Teesside University
Bachelor of Science - Agribusiness
University For Development Studies
High School Diploma - General Science
Simms Senior High School