James Young
Fort Myers,FL
Summary
Reliable Technician with undeniable troubleshooting, customer service and analytics abilities coupled with more than 20 years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination.
Overview
32
32
years of professional experience
Work History
Aquatic Technician
SOLitude Lake Management®
Fort Myers, FL
06.2023 - 10.2023
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Disassembled and repaired damaged sections and fabricated replacements.
- Operated various diagnostic tools to determine repair plans.
- Utilized hand tools and epoxy to safely splice cables.
- Restored product condition using proven techniques.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
Bicycle Mechanic
Cyclemania
Portland, ME
03.2018 - 05.2023
- Completed specialized technical work, general maintenance and customer servicing.
- Spotted equipment issues in addition to ordering and installing new parts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Conducted routine services and safety checks in addition to cleaning, degreasing and lubricating bicycles.
- Worked closely with customers to address questions and inquiries.
- Documented bicycle work completed to record customer notes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
Rodgers Ski and Sport
Bicycle/Ski Technician
Scarborough, ME
08.2017 - 03.2018
- Completed specialized technical work, general maintenance and customer servicing.
- Spotted equipment issues in addition to ordering and installing new parts.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
Stormwater Inspector
Stormwater Compliance
North Yarmouth, ME
06.2008 - 01.2017
- Wrote clear, factual and thorough reports outlining inspections of civil works.
- Reviewed public works construction projects such as water and sewer mains, storm drains and box culverts for compliance with applicable codes.
- Applied knowledge of safe construction methodologies and practices to review on-site operations.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Read and interpreted drawings and assessed construction against plans.
- Performed inspections of current construction, refurbishment and repair projects.
- Noted recurrent issues and worked with contractors to prevent re-occurrence.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Bicycle Mechanic
Allspeed bicycle and ski
Portland, ME
08.1995 - 05.2009
- Completed specialized technical work, general maintenance and customer servicing.
- Conducted routine services and safety checks in addition to cleaning, degreasing and lubricating bicycles.
- Communicated extensively with suppliers and dealers, establishing mutually-beneficial relationships.
- Spotted equipment issues in addition to ordering and installing new parts.
- Worked closely with customers to address questions and inquiries.
- Assembled new bicycles for customers, modeling features and operational guidelines.
- Disassembled axles to repair and replace defective parts.
- Adjusted speed and gear mechanisms to optimal settings.
- Documented bicycle work completed to record customer notes.
- Changed out various cables and chains.
- Checked and replaced brakes, brake levers and shift levers.
- Replaced handlebars, stands, lights and seats for bicycle repairs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Retail Associate
Casablanca Comics
Portland, ME
05.1991 - 05.2005
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Engaged with customers to determine appropriate items to fit needs.
Education
Associate of Applied Science - Marine Biology And Oceanography
Southern Maine Community College
South Portland, ME05.2009
Skills
- Attention to Detail
- Power Tools and Equipment
- Problem-Solving
- Preventative Maintenance
- Complex Repairs
- Mechanical Aptitude
- Troubleshooting and Diagnosis
- Product Inspections
- Equipment Repair
- Maintenance and Repair
- Quality Control
- Blueprint Reading
- Works Well Under Pressure
- Multitasking and Organization
- Dial/Digital/Vernier Calipers
- Tech-Savvy
- Relationship Building
- Heavy Lifting
- Work Planning and Prioritization
- Verbal and Written Communication
- Customer Service
Timeline
Aquatic Technician
SOLitude Lake Management®
06.2023 - 10.2023
Bicycle Mechanic
Cyclemania
03.2018 - 05.2023
Rodgers Ski and Sport
Bicycle/Ski Technician
08.2017 - 03.2018
Stormwater Inspector
Stormwater Compliance
06.2008 - 01.2017
Bicycle Mechanic
Allspeed bicycle and ski
08.1995 - 05.2009
Retail Associate
Casablanca Comics
05.1991 - 05.2005
Associate of Applied Science - Marine Biology And Oceanography
Southern Maine Community College
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