James Young
Wentzville,MO
Summary
Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 10+ years of related experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Operations Manager
Pestshield Termite & Pest Services
12.2018 - Current
- Met with senior management to determine needs and develop roadmaps.
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Managed yearly budget covering segments of St. Louis City & County, Jefferson County, St. Charles County, Warren County, Lincoln County, and other outlying areas
- Oversee work of 25 personnel, with 21 direct reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Territory Manager
Pestshield
05.2013 - 12.2018
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Complied with safety guidelines and regulations with during pest control processes.
- Prepared reports and kept detailed records of pest control activities.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Inspected commercial and residential buildings and structures for pest issues.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Inspected equipment for proper functionality to effectively facilitate application.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Fostered excellent service leading to positive online reviews.
- Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.
- Utilized computer software to manage customer information and service scheduling.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
Logistics and Vendor Management Director
Expansion Solutions
01.2011 - 05.2013
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Monitored expenditures to mitigate risk of overages.
- Selected favorable filming locations and attained required permits to support shoot schedule.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Bachelor of Science - Marketing Management And Research
Southwest Baptist University
Bolivar, MOHigh School Diploma -
Lutheran High School South
St Louis, MO06.1998
Skills
- Schedule Coordination
- Inventory Tracking
- Program Leadership
- Contractor Management
- Staff Oversight
- Staff Recruitment
- Strategic Planning
- Administrative Oversight
- Team Supervision
- Workflow Planning
- Operational Planning
- Customer Retention
- Financial Oversight
- Revenue Generation
- Employee Development
- Schedule Management
- Contract Administration
- Quality Assurance
- Administrative Management
- Cost Control
- Inventory Management
- Purchasing and Planning
- Logistics
- Cost Reduction
- Database Maintenance
- Revenue Forecasting
- Staff Hiring
- Staff Training/Development
- Decision-Making
- Business Management
- Employee Reviews
- Staff Scheduling
- Management Team Building
- Needs Assessment
- Performance Evaluations
- Assignment Delegation
- Price Structuring
- Organizational Structuring
- Schedule Oversight
- Training and Mentoring
Certification
Certified Applicator in the states of Missouri and Illinois. Certifications are for 7a, 7b, and Category 3
Timeline
Field Operations Manager
Pestshield Termite & Pest Services
12.2018 - Current
Territory Manager
Pestshield
05.2013 - 12.2018
Logistics and Vendor Management Director
Expansion Solutions
01.2011 - 05.2013
Bachelor of Science - Marketing Management And Research
Southwest Baptist University
High School Diploma -
Lutheran High School South
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