Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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James Youngblood

North Fort Myers,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Forman

Nearshore Electric
Key West, FL
03.2023 - 05.2024
  • Maintained daily logs of labor and equipment used on-site.
  • Developed and implemented safety protocols for the team.
  • Coordinated with other departments to ensure project deadlines were met.
  • Identified areas of improvement for increased efficiency and productivity.
  • Created detailed reports on job progress and submitted them to management on time.

Mobile Repair Technician

Youngblood Automotive
Key West, FL
02.2011 - 05.2024
  • Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
  • Maintained accurate records of work performed in accordance with company standards.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.

Customer Service Representative

Bank of America
Atlanta, GA
06.2008 - 12.2010
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Customer service and Marketing - Customer Service And Marketing

At&t
Augusta,GA
01-2000

CNC Specialist - Computer Numerically Controlled (CNC) Machinist Technology

Augusta Technical College
Augusta, GA
05-1997

Machinist - Industrial Machinist

Robert Bosch
Charleston, SC
06-1995

Skills

  • Schematics and Blueprints
  • Project Planning
  • Materials estimating
  • Employee Training
  • Crew Leadership
  • Project Leadership
  • Work Planning and Prioritization
  • Critical Thinking
  • Production and processing
  • Customer Relations
  • Attention to Detail
  • Quality Control

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Forman

Nearshore Electric
03.2023 - 05.2024

Mobile Repair Technician

Youngblood Automotive
02.2011 - 05.2024

Customer Service Representative

Bank of America
06.2008 - 12.2010

Customer service and Marketing - Customer Service And Marketing

At&t

CNC Specialist - Computer Numerically Controlled (CNC) Machinist Technology

Augusta Technical College

Machinist - Industrial Machinist

Robert Bosch

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James Youngblood