Seasoned Operations Manager and talented leader with more than 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
31
31
years of professional experience
Work History
Insider Threat Operations Manager
United States Postal Service (contract Mission Services LLC)
01.2021 - Current
Orchestrated and led a dedicated Insider Threat Operations team, developing comprehensive strategies to mitigate internal risks and protect sensitive company assets
Performed comprehensive risk assessments to uncover possible insider threats, evaluated employee conduct, and established preemptive strategies to deter data breaches
Developed and executed effective insider threat protocols and frameworks, guaranteeing adherence to industry standards and regulatory requirements
Spearheaded incident response efforts, swiftly addressing and containing insider threats, minimizing impact, and conducting thorough post-incident analysis to improve future response strategies
Implemented advanced monitoring tools and technologies to detect anomalous activities, utilizing behavioral analytics and machine learning for early detection of insider threats
Developed and delivered comprehensive training programs for employees, raising awareness about insider threat risks, and promoting a culture of security consciousness within the organization
Fostered strong collaboration with cross-functional teams, including IT, legal, and human resources, to integrate insider threat prevention measures seamlessly into the overall security framework
Conducted thorough investigations into suspected insider threats, leveraging digital forensics and data analysis techniques to identify culprits and recommend corrective actions
Initiated regular reviews of insider threat programs, consistently identifying areas for improvement, and implementing enhancements to ensure the effectiveness of security measures
Ensured compliance with relevant data protection and privacy regulations, staying current with industry standards and adjusting insider threat programs accordingly
Implemented and managed company-wide security awareness programs, educating employees on recognizing and reporting potential insider threats
Developed key performance indicators (KPIs) and generated regular reports to executive leadership, providing insights into the effectiveness of insider threat programs and ongoing risk mitigation efforts
Develop and implement training programs for the project and operations team to enhance their skills and knowledge, resulting in improved performance and productivity
Intelligence Integrator, Subject Matter Expert
Defense Threat Reduction Agency
01.2015 - 01.2021
Senior Analyst and Intelligence Subject Matter Expert, advising the Intelligence Officer and 06 Commander on the most proficient collection and analytical methodologies to ensure the JTF commander has the most comprehensive situational awareness allowing the command to make well-informed decisions
Led a 52-person interagency intelligence section through actively managing multi-INT collection, multi-INT analysis, and product dissemination of simultaneous projects with strict deadlines
Delivered hundreds of prepared and ad-hoc intelligence briefs to Congressional, DOD, IC, NATO, Afghan, and other Central Asian Ministerial leaders and advisors; cultivated trust, faith, and confidence in U.S
Partnerships
Provide strategic guidance and recommendations to senior leadership on intelligence integration and information-sharing initiatives to enhance national security efforts
Identify and evaluate emerging technologies and methodologies in intelligence collection and analysis, and recommend their integration into existing processes to enhance efficiency and effectiveness
Intelligence Officer
United States Marine Corps
01.1994 - 01.2014
Managed the creation of the disaster assistance response plan for embassies and consulates throughout the world
Collaborated with the Legal Attaché on federal cases and humanitarian projects with the United States Agency for International Development
Provided regular updates and addressed emerging concerns to the U.S
Ambassador to Cambodia
Facilitated collaboration between intelligence analysts and military commanders to ensure accurate and timely intelligence support for operational planning and decision-making
Oversee the development and implementation of intelligence training programs to ensure the continuous improvement of analytical skills and techniques for intelligence analysts and officers
Provide mentorship and guidance to junior intelligence officers in the development of advanced analytic techniques
Establish and maintain liaisons with other intelligence agencies and organizations to improve information sharing and collaboration in support of intelligence operations
Develop and execute strategies for leveraging emerging technologies and data analytics to enhance intelligence gathering and analysis capabilities
Stay updated on current geopolitical events and analyze their potential impact on military operations and decision-making
Education
Bachelor of Science - Biblical Studies
Liberty University
Lynchburg, VA
02.2025
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Timeline
Insider Threat Operations Manager
United States Postal Service (contract Mission Services LLC)
01.2021 - Current
Intelligence Integrator, Subject Matter Expert
Defense Threat Reduction Agency
01.2015 - 01.2021
Intelligence Officer
United States Marine Corps
01.1994 - 01.2014
Bachelor of Science - Biblical Studies
Liberty University
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