James Zabel
Lapeer,MI
Summary
Adept at driving revenue growth and fostering customer loyalty, my tenure at USAA as a Health Solutions Specialist and Lending Specialist honed my expertise in financial budgeting and customer relationship development. Leveraging strategic planning and exceptional communication skills, I consistently exceeded targets, ensuring compliance and enhancing operational efficiency.
Overview
30
30
years of professional experience
1
1
Certificate
Work History
Health Solutions Specialist
USAA
05.2020 - Current
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Provided timely support to clients during post-implementation, ensuring smooth transitions and minimal disruption to operations.
- Improved overall progress through working closely with staff members and streamlining processes.
- Increased productivity by collaborating with management to develop process improvements.
- Leveraged industry expertise to anticipate future trends and proactively develop innovative solutions for market demands.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Streamlined operational processes and collaborated with management to implement process improvements.
Lending Specialist
USAA
09.2017 - 05.2020
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.
Finance Manager
Multiple
01.1995 - 09.2017
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Championed best practices in financial management through ongoing training programs for staff members.
- Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
High School Diploma -
Romeo High School
Romeo, MI05.1985
Skills
- Budget Forecasting
- Financial Budgeting
- Customer Satisfaction
- Internal Controls
- Continuous Improvement
- Verbal and written communication
- Credit analysis
- Performance Analysis
- Customer relationship development
- Regulatory Compliance
- Strategic Planning
- Coaching and training
- Skilled in [Software]
- Staff Training
- Business Forecasting
- Cash Flow Management
- Departmental oversight
- Mentoring and training
- Performance Reviews
- Improvement Recommendations
- Workflow Coordination
- Relationship Building
- Financial analysis and reporting
- Attention to Detail
- Planning and coordination
- Customer Service
- Goal Setting
- Sales professional
- Prioritizing and Planning
- Strategy Development
- Business Relationship Management
- Decision-Making
- Relationship building and management
- Willing to Learn
- Revenue Generation
- Team Building Leadership
- CRM Tracking
- Know Your Customer
- Collections Actions
- Cash handling expertise
- Process Implementation
- Staff Management
- Credit Approval and Denial
- Loan Processing
- Work Planning
- Data Entry
- Product Knowledge
- Customer Relationship Management
- Creative solutions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved AHIP certification each year in medicare
- holding life/health licenses in all 50 states
- Achieved top producer by maximizing each client relationship to ensure the perfect match of Medicare products with customer's need.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Certification
- Life/Health License - 2019 - present
- Medicare, AHIP/Aetna/Humana/Wellcare - 2020 - present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Solutions Specialist
USAA
05.2020 - Current
Lending Specialist
USAA
09.2017 - 05.2020
Finance Manager
Multiple
01.1995 - 09.2017
High School Diploma -
Romeo High School