James Zabojnik
Hartland,WI
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
38
38
years of professional experience
Work History
Sr Account Manager
Dana Incorporated
01.1991 - 12.2023
- Led a team of account managers to exceed sales targets consistently throughout the year.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Streamlined account management processes, improving overall efficiency and productivity.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Provided extensive support in sales, technical and business areas to key accounts.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Developed and implemented strategies to increase client retention.
Customer Service Manager
Dana Incorporated
Milwaukee, WI
01.1986 - 12.1990
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions. Managed over 50 customers on a regular basis
Education
Associate of Science - Marketing Management And Research
MATC
Milwaukee, United States06.2005
Skills
- Goals and performance
- Excellent negotiation skills
- Business Development
- Strategic Planning
- Sales expertise
- Customer Relationships
Timeline
Sr Account Manager
Dana Incorporated
01.1991 - 12.2023
Customer Service Manager
Dana Incorporated
01.1986 - 12.1990
Associate of Science - Marketing Management And Research
MATC