James Zarate
Bayonne
Summary
Experienced as a Cabin Leader at Prospect Airport Services, excelling in team management and employee training. Proven ability to enhance customer service and ensure safety protocols, leading to improved passenger satisfaction. Skilled in cash handling and conflict resolution, committed to delivering exceptional service in fast-paced environments. Willing to go above and beyond.
Overview
10
10
years of professional experience
Work History
Cabin Leader
Prospect Airport Services
Newark
09.2023 - 05.2025
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
- Scheduled training sessions for new and existing cabin crew members on topics such as safety protocols, customer service techniques
- Oversaw the stocking of aircraft galleys with food, beverages, supplies, and amenities for passengers.
- Managed a small team onboard aircrafts to meet deadlines.
Port Agent
Intercruises Shoreside & Port Services
Bayonne
02.2017 - 01.2020
- Ensured that all necessary documents were completed accurately prior to vessel departure.
- Processed payments from customers for services rendered by the company.
- Greeted crew members, flight attendants and passengers.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
Cashier
7 Eleven Store
Bayonne
06.2015 - 09.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Associate of Arts - Business
Hudson Community College
Jersey City, NJ09-2015
Skills
- Team management
- Safety protocols
- Customer service
- Employee training
- Cash handling
- Conflict resolution
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Cabin Leader
Prospect Airport Services
09.2023 - 05.2025
Port Agent
Intercruises Shoreside & Port Services
02.2017 - 01.2020
Cashier
7 Eleven Store
06.2015 - 09.2018
Associate of Arts - Business
Hudson Community College
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