Summary
Overview
Work History
Education
Skills
Timeline
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James Zeller

Boston,Massachusetts

Summary

Dependable team member with years of experience in a restaurant experience. Capable of providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

8
8
years of professional experience

Work History

Cook/Food Runner

Apizza Regionale
02.2019 - 07.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Monitored food temperatures and kept records of all food items.
  • Cultivated warm relationships with regular customers.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Offered product samples, answered questions and helped customers find items.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Arranged tables and chairs for special occasions and events.
  • Assisted with bussing tables and cleaning up spills.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Monitored food quality and presentation to maintain high standards.
  • Prepared and served various food items in fast-paced environment.

Crew Member

McDonald's
11.2016 - 05.2018
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.

Stock Clerk

Tops Friendly Markets
05.2014 - 07.2016
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Conducted inventory and restocked items throughout day.
  • Checked and pulled defective or expired products from shelves.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Greeted customers and directed to requested products.

Education

Bachelor of Arts - History

University of Massachusetts - Boston
Boston, MA
05.2024

Associate of Science - Environmental Science

North Country Community College
Saranac Lake, NY
05.2018

Skills

  • Hospitality Service Expertise
  • Cleaning and Sanitizing
  • Customer Needs Assessments
  • Clean Dining Areas
  • Order Accuracy
  • Glass Collection
  • Mentoring
  • Menu Item Presentation
  • Food and Beverage Preparation
  • Special Dietary Requests
  • Time Management
  • Bar and Beverage Restocking
  • Meal Monitoring
  • Special Orders
  • Portion Sizes
  • Food Plating and Presentation
  • Order Management
  • Effective Multitasking
  • Critical Thinking
  • Kitchen Staff Coordination
  • Kitchen Communication
  • Restock Shelves
  • Proper Storage Procedures
  • Serving Staff Support
  • Verifying Orders
  • Cleanliness Standards
  • Dining Room Cleanup
  • Customer Service
  • Guest Relations
  • Bussing Tables
  • Complaint Handling
  • Menu Inquiries
  • Station Preparation
  • Teamwork and Collaboration

Timeline

Cook/Food Runner

Apizza Regionale
02.2019 - 07.2022

Crew Member

McDonald's
11.2016 - 05.2018

Stock Clerk

Tops Friendly Markets
05.2014 - 07.2016

Bachelor of Arts - History

University of Massachusetts - Boston

Associate of Science - Environmental Science

North Country Community College

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