James Zinn
Summary
Developed leadership and strategic planning skills within fast-paced retail environment. Skilled in managing diverse teams and driving operational improvements. Seeking to transition these abilities into new field to continue achieving impactful results. Driven and adaptable professional with passion for leadership and team development. Possesses strong knowledge of retail operations and strategic planning, coupled with skills in performance management and customer satisfaction. Capable of driving growth and operational excellence to achieve business goals.
Overview
26
26
years of professional experience
Work History
District Manager
AutoZone
09.2018 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Territory Sales Manager
AutoZone
03.2014 - 09.2018
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Developed customized solutions based on client needs, resulting in increased customer satisfaction and loyalty.
General Hub Manager
AutoZone
08.2005 - 03.2014
- Established a customer-centric culture by providing exceptional service standards across all touchpoints within the hub ecosystem.
- Managed budget effectively, reducing expenses without compromising on efficiency or quality of service.
- Implemented new inventory management system to maintain optimal stock levels and minimize waste.
- Enhanced team performance through regular training sessions and performance evaluations.
- Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
- Streamlined hub operations by implementing efficient processes and procedures.
Store Manager
Advance Auto Parts
01.1999 - 08.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree - General Studies
University of Rio Grande
Rio Grande, OHSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Team development
- Multi-unit management
Accomplishments
3- Time Presidents Club Winner.
2- SLC Winner as a TSM.
Multiple Extra Miler and Shrink Buster Winner.
As a District Manager I have taken two different underperforming Districts to the top in Period Review KPI's in the Region.
Timeline
District Manager
AutoZone
09.2018 - Current
Territory Sales Manager
AutoZone
03.2014 - 09.2018
General Hub Manager
AutoZone
08.2005 - 03.2014
Store Manager
Advance Auto Parts
01.1999 - 08.2005
No Degree - General Studies
University of Rio Grande