Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Zomchek

Mequon,OZAUKEE

Summary

Dynamic leader with a proven track record at Milwaukee Center For Independence, enhancing team productivity by over 70% through innovative workflow optimizations and effective conflict resolution. Skilled in staff management and customer service, I excel in fostering inclusive environments and driving organizational success. Passionate about mentoring, I leverage exceptional communication skills to develop and empower teams.

Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Supervisor

Milwaukee Center For Independence
04.2011 - 06.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.

Adaptive Sports Coordinator

MPS Milwaukee Recreation Department
06.2004 - 09.2010
  • Coordinated sports events successfully, ensuring timely scheduling, venue preparation, and equipment availability.
  • Cultivated a strong community presence for the sports program by actively engaging with local schools, clubs, and organizations.
  • Boosted team morale and cohesion through the organization of team-building activities and events.
  • Ensured compliance with league regulations and safety protocols by diligently reviewing rules and guidelines.
  • Handled daily facility scheduling and equipment use.
  • Developed strong communication channels among coaching staff, athletes, parents, and administrators for seamless coordination of activities.
  • Mentored junior staff members providing guidance support throughout their professional development journey.
  • Fostered an inclusive environment that encouraged participation from diverse backgrounds within the sports program.
  • Implemented innovative marketing strategies to raise awareness about the sports program within the community at large.
  • Performed inventories on sports equipment and ordered more or made repairs.
  • Recruited and trained staff members to provide exceptional coaching and services.
  • Collaborated effectively with school administration to align athletic programs with academic objectives and mission statements.
  • Expanded program offerings to include new sports disciplines based on community interest and available resources.
  • Increased overall participant satisfaction through regular assessment surveys followed by implementation of improvements based on feedback received.
  • Taught individual and group lessons for Adaptive sport to athletes between ages of 6 and 18.
  • Coordinated with local schools to increase participation in youth sports programs, boosting community engagement.
  • Organized successful sports tournaments that attracted teams from across region, enriching competitive experience.
  • Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
  • Managed logistical arrangements for away games, ensuring seamless travel and accommodation for team.
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Arranged transportation for athletes to participate in away games, tournaments and other events.
  • Coordinated supply orders, storage and distribution for program.

Adaptive Sports Assistent

Independence First
06.1998 - 06.2004
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

Bachelor of Science - Elementary Education

University of Wisconsin, Whitewater
Whitewater, WI
06-2004

Associate of Science - Coaching

University of Wisconsin, Whitewater
Whitewater, WI
06-2004

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Developed curriculum for the classes at Life Academy
  • Conflict resolution
  • Expectation setting
  • Verbal and written communication
  • Coaching and mentoring
  • Policy and procedure development
  • Documentation and reporting
  • Employee development
  • Staff education
  • Department organization
  • Teamwork and collaboration
  • Time management
  • Effective communication

Certification

  • CPR/AED Certification
  • First Aid Certification
  • Peer mentor for the National spinal cord injury association

Timeline

Supervisor

Milwaukee Center For Independence
04.2011 - 06.2015

Adaptive Sports Coordinator

MPS Milwaukee Recreation Department
06.2004 - 09.2010

Adaptive Sports Assistent

Independence First
06.1998 - 06.2004

Bachelor of Science - Elementary Education

University of Wisconsin, Whitewater

Associate of Science - Coaching

University of Wisconsin, Whitewater

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James Zomchek