James Zziwa
Sterling,VA
Summary
Detail-oriented professional with a background in financial analysis and customer service. Proven ability to resolve issues promptly and train staff effectively, contributing to improved operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Gigs
Self-employeed
Sterling, VA
03.2024 - Current
- Picked up and delivered groceries for Walmart customers.
- Shopped for groceries and delivered to customers' locations, ensuring timely receipt.
Dispatcher
Onu logistics
Sterling, VA
10.2019 - 02.2024
- Coordinated delivery schedules to optimize route efficiency and minimize delays.
- Communicated with drivers to ensure timely pickups and deliveries.
- Managed electronic dispatching systems for tracking drivers' progress
- Collaborated with warehouse teams to streamline loading and unloading processes.
- Trained new drivers on operational procedures and system usage effectively.
- Maintained accurate records of all dispatch activities for compliance purposes.
- Managed a large volume of phone calls for smooth delivery
- Resolved customer complaints related to service issues or delays.
Personal Banker
Barclays Bank Uganda
Kampala, Kampala
02.2008 - 01.2016
- Provided personalized financial advice to enhance client banking experience.
- Analyzed client portfolios to recommend suitable banking products and services.
- Processed loan applications and conducted credit assessments.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted clients with account openings and product inquiries.
- Resolved customer complaints and provided effective solutions promptly.
- Collaborated with team members to achieve branch sales goals.
- Educated customers on a variety of retail products and digital solutions, enhancing customer experience.
- Conducted training sessions for new staff on banking procedures and systems.
Education
Bachelor of Science - Mathematics And Economics
Makerere University
Kampala Uganda02-2007
Skills
- Financial advising
- Loan processing
- Electronic dispatching
- Delivery coordination
- Compliance tracking
- Time management
- Problem solving
- Customer service
- Effective communication
- Positive demeanor
Certification
- AWS Cloud practitioner Essentials, Simplilearn, 2025
Timeline
Gigs
Self-employeed
03.2024 - Current
Dispatcher
Onu logistics
10.2019 - 02.2024
Personal Banker
Barclays Bank Uganda
02.2008 - 01.2016
Bachelor of Science - Mathematics And Economics
Makerere University