James A. Chumley
Sugar Hill,GA
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Hilton Garden Inn. Proven ability to enhance guest experiences and foster teamwork, while efficiently managing high-pressure situations. Adept in cash handling and problem-solving, consistently achieving positive feedback and repeat business through personalized attention and effective communication.
Overview
2026
2026
years of professional experience
Work History
Sales Associate/Stocker
Mega Package Store
02.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Host/To Go Specialist
Taco Mac
01.2025 - 05.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Forklift Operator
Publix Distribution Center
03.2024 - 10.2024
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Front Desk Agent
Hilton Garden Inn Atlanta North/Johns Creek
2018 - 03.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Warehouse Forklift Operator
Amazon
2017 - 04.2018
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Reduced product damage by performing routine forklift maintenance and safety checks.
Customer Service Representative
Goodwill Industries Of North Ga
09.2013 - 08.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Beer & Wine Clerk
Kroger
04.2000 - 08.2013
- Stayed current on industry trends by attending trade shows, participating in workshops, and reading relevant publications.
- Assisted with pricing updates and product labeling, ensuring accuracy and compliance with regulations.
- Ensured legal compliance by adhering to state alcohol laws when selling or serving wine products.
- Boosted revenue by upselling premium wines and suggesting appropriate food pairings for various occasions.
- Conducted regular inventory checks to ensure accurate stock levels and timely reordering of products.
- Collaborated with team members to achieve store goals and maintain a positive work atmosphere.
Education
Diploma - Communications/Radio Broadcasting
Connecticut School of Broadcasting
Marietta, GA08-1990
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Cash handling
- Listening skills
- Excellent people skills
Accomplishments
- Awarded “Employee of the Month” in October,2015. I also was awarded "Employee of the Month" in June, 2016 while I was working at Goodwill.
Timeline
Sales Associate/Stocker
Mega Package Store
02.2025 - Current
Host/To Go Specialist
Taco Mac
01.2025 - 05.2025
Forklift Operator
Publix Distribution Center
03.2024 - 10.2024
Customer Service Representative
Goodwill Industries Of North Ga
09.2013 - 08.2017
Beer & Wine Clerk
Kroger
04.2000 - 08.2013
Front Desk Agent
Hilton Garden Inn Atlanta North/Johns Creek
2018 - 03.2024
Warehouse Forklift Operator
Amazon
2017 - 04.2018
Diploma - Communications/Radio Broadcasting
Connecticut School of Broadcasting
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