Jamesa Epting
Laurel
Summary
Quality assurance professional with proven expertise in maintaining high standards and ensuring product compliance. Adept at identifying and resolving issues to uphold quality benchmarks. Known for collaboration, reliability, and adaptability to changing requirements, with strong analytical and inspection skills.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
27
27
years of professional experience
Work History
Quality Control Inspector
Southern Hens
01.2025 - 11.2025
- Conducted thorough inspections of materials and products to ensure compliance with quality standards.
- Utilized precision measuring tools to assess product specifications and identify defects.
- Collaborated with production teams to implement corrective actions for quality issues.
- Documented inspection results and maintained accurate quality control records.
- Trained new inspectors on quality assurance processes and best practices.
- Inspected incoming and outgoing materials for accuracy and quality.
General Manager
Jacks Family Resturant
11.2021 - 02.2023
- Directed daily operations to ensure optimal efficiency and service quality.
- Managed inventory control systems to reduce waste and improve cost-effectiveness.
- Fostered a positive work environment through effective team leadership and conflict resolution.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Ensured compliance with health regulations, maintaining high standards of food safety and sanitation.
- Implemented operational strategies and effectively built customer and employee loyalty.
Area Manager
Arbys Resturant
05.2018 - 11.2021
- Developed and implemented training programs to enhance employee performance and engagement.
- Led regional teams to exceed sales targets through strategic planning and execution.
- Fostered strong relationships with key clients, enhancing customer satisfaction and retention rates.
- Conducted regular performance evaluations, providing feedback and mentorship to team members.
- Managed budget allocations effectively, ensuring resource optimization across the region.
Call Center Team Lead
Maximus Federal
10.2013 - 04.2018
- Monitored call center performance, identifying areas for process improvement and operational efficiency.
- Collaborated with management on strategic initiatives, aligning team goals with organizational objectives.
- Mentored new team members, fostering a culture of continuous learning and professional growth.
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
Administrative Manager
US Army
06.1998 - 08.2010
- Managed administrative operations, ensuring compliance with military protocols and policies.
- Coordinated scheduling for senior leadership, optimizing time management and resource allocation.
- Streamlined document processing workflows, enhancing efficiency and reducing turnaround times.
- Maintained comprehensive records management system, ensuring data integrity and accessibility for stakeholders.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Education
Associate of Science - Accounting And Business Marketing
Jones County Junior College
Ellisville, MS05-2018
Skills
- Fast typing speed
- Documentation preparation
- Accuracy and precision
- File management
- Microsoft office expertise
- Customer service
- Quality control
- Team building
Timeline
Quality Control Inspector
Southern Hens
01.2025 - 11.2025
General Manager
Jacks Family Resturant
11.2021 - 02.2023
Area Manager
Arbys Resturant
05.2018 - 11.2021
Call Center Team Lead
Maximus Federal
10.2013 - 04.2018
Administrative Manager
US Army
06.1998 - 08.2010
Associate of Science - Accounting And Business Marketing
Jones County Junior College