Summary
Overview
Work History
Skills
Timeline
Generic

James A Lucas II

New Smyrna Beach,FL

Summary

Dynamic Team Lead with a proven track record at Encova Mutual Insurance Group, excelling in process improvement and relationship building. Leveraging attention to detail and conflict resolution skills, I fostered collaboration between teams, driving cost-efficient solutions and enhancing training materials, ultimately boosting operational efficiency and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Team Lead Business Analysis & Quality Assurance

Encova Mutual Insurance Group
Columbus, OH
07.2017 - Current
  • Worked to improve process and procedures for the incident process on the Guidewire application. This included more of a focus on accountability and processes put in place to drive solutions for the customer.
  • Helped to collaborate teamwork between the BA&QA Team and the Data Services Team to help them to acclimate to the process and procedures established for requirement gathering and test execution.

Developed new relationships with our Personal Lines business partners to create trust to help drive solutions timely and efficiently when there was a lack of trust at the time. This relationship building between our teams helped to drive many cost efficient solutions for the PL Team in 2024 and 2025. Fostered vendor relationships with all three vendors for our major applications at Encova (DuckCreek, Sapiens, and PwC). Helped to

Business Analyst

Encova Mutual Insurance Group
Charleston, WV
06.2012 - 06.2017
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions particularly on the Sapiens CoreSuite product and the StreerConnect product.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Created business requirements, test design documents, and executed the testing for the CoreSuite and StreetConnect applications.

Business Process Management & Training Associate

Encova Mutual Insurance Group
Charleston, WV
11.2007 - 06.2012
  • Created a conducive learning environment by fostering open communication and promoting collaboration amongst participants.
  • Documented processes and procedures for the underwriting, claims and finance departments .
  • Assisted in refining existing new employee training materials and helped created new training materials for the claims, underwriting, and finance departments. This also including the delivery of training to associates face to face and recorded simulations.
  • Established strong rapport with both trainees and supervisors, fostering open lines of communication and facilitating ongoing support to promote long-term success.

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Timeline

Team Lead Business Analysis & Quality Assurance

Encova Mutual Insurance Group
07.2017 - Current

Business Analyst

Encova Mutual Insurance Group
06.2012 - 06.2017

Business Process Management & Training Associate

Encova Mutual Insurance Group
11.2007 - 06.2012

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James A Lucas II