James A. Marsiglia

Conducted over 80 monthly scanner, scale , and retail fuel dispensers tests while certifying with state compliance.

• Collaborated with local agencies to ensure compliance with regulations.
• Managed data entry into assessment databases and systems.
• Performed routine data analysis and entry while managing records.
• Assisted in training new inspectors on safety protocols and standards.
• Analyzed data collected during inspections to ensure accuracy and consistency.
• Developed comprehensive checklists for use during inspections to ensure nothing was missed.
• Maintained accurate records of all tests conducted during the inspection process.
• Participated in training to strengthen and develop inspector competencies.
• Collaborated with other departments to troubleshoot problems, develop solutions, and implement corrective action plans.
• Participated in internal audits to evaluate the effectiveness of current quality control measures.
• Developed and implemented inspection procedures, policies, best practices and competency requirements.
• Investigated customer complaints regarding product quality, reliability, or performance issues.
• Implemented and oversaw inspection schedules to ensure timely and efficient completion of tasks.
• Managed and resolved conflicts arising from inspection findings, negotiating between parties to achieve compliance.
• Recommended essential corrective actions based on test results.

Inspected commercial and non- commercial for proper functioning, accuracy, and approval.

Conducted investigations on public complaints.

Provided exceptional communication effectively with business owners, vendors, and consumers.

• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked with cross-functional teams to achieve goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Maintained updated knowledge through continuing education and advanced training.
• Achieved cost-savings by developing functional solutions to problems.