Jamesa Ralston
Summary
Supportive, motivated, and patient-oriented SPN, with 2 years Med Surg patient care experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Horizon Medical Center
03.2022 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Used principles of growth and development to provide age-specific treatment and care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered high-quality care to 13+ patients in hospital facility.
Shift Manager/Key Holder
McDonald's
06.2020 - 09.2021
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed store Exit 143 4-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Created employee schedules to align coverage with forecasted demands.
- Processed cash, credit, debit, and check payments.
Phone Sales Associate
TROC Global
03.2020 - 06.2020
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Answered calls, took messages, and transferred calls
- Delivered scripted sales pitch to potential customers
- Overcame objections using friendly, persuasive strategies.
Assistant Store Manager
KFC Taco Bell
05.2017 - 12.2019
- Managed opening and closing procedures
- recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new promotions.
- Walked through store areas to identify and proactively resolve issues
- Maintained positive customer relationships
- Interviewed, hired, and trained staff associates
- Analyzed customer feedback
- Handled problematic customers and clients
- Launched staff engagement, gender diversity and cultural programs
Shift Manager
McDonald
04.2013 - 05.2017
- Trained and mentored new employees
- Kept employees operating productively and working on task
- Supervised employees and oversaw quality compliance
- Worked closely with team members
- Cooperated with coworkers to improve customer experience
- Excelled in every store position
- Built relationships with customers
Education
Some College (No Degree) - Pre Requisites For Health Science
Nashville State Community College
Waverly, TNPractical Nursing
Tennessee College of Applied Technology - Dickson
Dickson, TN08.2023
Skills
- Assisting with Daily Living
- Patient Safety
- Prioritizing Patients
- Patient Relationship-Building
- Trustworthy Companion
- Basic patient care
- Patient monitoring
- Calm under stres
- Organizational skills
- Teamwork
- Communication skills
Accomplishments
over 500 clinical hours learning and practicing skills in a healthcare setting
Certification
- BLS Certified
- Mental Health First Aid USA
- NCPCT - Patient Care Technician
Timeline
Patient Care Technician
Horizon Medical Center
03.2022 - Current
Shift Manager/Key Holder
McDonald's
06.2020 - 09.2021
Phone Sales Associate
TROC Global
03.2020 - 06.2020
Assistant Store Manager
KFC Taco Bell
05.2017 - 12.2019
Shift Manager
McDonald
04.2013 - 05.2017
Some College (No Degree) - Pre Requisites For Health Science
Nashville State Community College
Practical Nursing
Tennessee College of Applied Technology - Dickson