Jamesa Stallworth
Greenville,SC
Summary
Customer Service Representative skilled in resolving complex inquiries and fostering strong customer relationships. Adept at maintaining high client satisfaction while ensuring compliance with regulations. Proven ability to enhance brand loyalty and drive engagement through effective communication and technical support.
Overview
15
15
years of professional experience
Work History
Specialty Collections Consultant
NewRez
Greenville, SC
04.2024 - Current
- Identified debts owed to company, tracking overdue accounts for timely resolution. Resolved customer complaints and addressed billing discrepancies, enhancing client satisfaction. Monitored collections activities, ensuring compliance with federal and state debt collection regulations.
- Analyzed client needs to develop customized mortgage solutions.
- Facilitated project meetings to align stakeholders on strategic initiatives.
- Collaborated with teams to optimize operational workflows and processes.
Mentor
Majorel
Greenville, US
02.2022 - Current
- Provided technical support and troubleshooting for large cell phone manufacturer, resolving issues to enhance user experience.
- Trained to support cell phones, computers, and other electronic devices, facilitating comprehensive technical assistance.
- Collaborated with remote team members to deliver effective support, ensuring timely resolution of customer inquiries.
Office Manager
Signet Jewelers
Greenville, US
11.2020 - 02.2022
- Processed back office functions across all systems to ensure seamless operations.
- Managed customer service issues, oversaw store opening and closing, and directed sales floor activities.
- Managed daily office operations to support team productivity and efficiency.
- Coordinated schedules and meetings for executives and staff members.
- Oversaw inventory management for office supplies and equipment.
Branch Support Specialist
D & L PARTS COMPANY
Charlotte, US
08.2018 - 08.2019
- Delivered comprehensive customer service through effective interpersonal communication and front counter interactions.
- Maintaining an exemplary level of customer service both in email and phone form.
- Processed online orders and assisted with office tasks and special projects to support team objectives.
- Coordinated tasks and communication to ensure efficient operations for HVAC company.
Accounts Payable Specialist
Walmart GBS-NA
Charlotte, US
02.2016 - 08.2018
- Processing Invoices Exceptions, MTRs, Store to Store Transmittals & Mark Up UPCs.
- Fluent in Microsoft Office & Excel.
- Able to navigate multiple screens.
Service Agent
The American Red Cross
Charlotte, US
01.2015 - 10.2016
- Responsibilities recruiting previous and potential donors to attend local area blood drives.
- Accomplishments I have to pleasure of knowing that the donors that I sign up to attend these blood drives are helping saves lives.
Sales Support Representative
Charter Communications
Greenville, US
02.2013 - 06.2014
- Responsibilities Speaking with construction team and employees about pending installation orders, following up with customers.
- Skills Used Using my computer skills to navigate two screens and use multiple operating systems.
Customer Service Representative
Samsung
Greenville, US
01.2012 - 02.2013
- Responsibilities helping customers to trouble shoot home appliances and TV products.
- Walking through multiple steps while navigating online as well.
- Accomplishments helping to reduce service cost by qualifying as a top tier troubleshooting.
Skills
- Microsoft Office Suite
- Excel proficiency
- Customer service and support
- Call center operations
- Desktop support services
- Data entry accuracy
- Technical support expertise
- Software troubleshooting skills
- Effective communication
Timeline
Specialty Collections Consultant
NewRez
04.2024 - Current
Mentor
Majorel
02.2022 - Current
Office Manager
Signet Jewelers
11.2020 - 02.2022
Branch Support Specialist
D & L PARTS COMPANY
08.2018 - 08.2019
Accounts Payable Specialist
Walmart GBS-NA
02.2016 - 08.2018
Service Agent
The American Red Cross
01.2015 - 10.2016
Sales Support Representative
Charter Communications
02.2013 - 06.2014
Customer Service Representative
Samsung
01.2012 - 02.2013