James A. Terman
Ship Bottom
Summary
Dynamic sales consultant with a proven track record at Causeway Family of Dealerships, excelling in customer relationship management , objection handling and finace. Skilled in negotiating favorable terms and delivering exceptional service, resulting in high customer satisfaction and repeat business. Adept at leveraging CRM tools to enhance client interactions and drive sales success.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Seasoned Sales Representative knowledgeable about selling in B2C and B2B environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Consultant
Causeway Family of Dealerships
07.2022 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
Procurement Coordinator
Automotive Resources International
06.2016 - 07.2020
- Collaborated with cross-functional teams to ensure timely delivery of products and services, meeting project deadlines.
- Negotiated favorable supplier contracts for improved product quality and cost savings.
- Developed strong relationships with key suppliers, enabling faster response times and better pricing options.
- Implemented strategies to procure vehicles nationwide safeguarding the organization from supply disruptions and providing clients in need of vehicles immediately.
- negotiated pricing to meed client needs and preferences.
- Secured vehicles and arranged prompt delivery to clients, drivers and affiliated vendors.
- Maintained company vendor, dealership and client relationships to the highest business standards.
- Purchased through factory orders with manufacturers while simultaneously procuring stocks to ensure vehicle order volume.
- Worked with ARI BMW dealership as customer trainer
Truck Specification
Automotive Resources International
06.2015 - 08.2015
- Skilled at working independently and collaboratively in a team environment to create training materials that specified truck eight classifications and upfit options according to industry standards.
- Created a company-wide survey to gauge effectiveness of ARI/Holman University training courses. Evaluated results and presented to ARI upper management.
- Participated in company community service events for underprivileged citizens.
Education
History And Communications
University of Arizona
Tucson, AZBachelor of Arts - Motorsport Management
Belmont Abbey College
Belmont, NJ05-2016
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
Accomplishments
- Successfully launched [product name].
- Managed [number] opportunities per month.
- Ranked #[number] in [region] for [year].
- Grew territory from $[number] to $[number].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Sales Consultant
Causeway Family of Dealerships
07.2022 - Current
Procurement Coordinator
Automotive Resources International
06.2016 - 07.2020
Truck Specification
Automotive Resources International
06.2015 - 08.2015
History And Communications
University of Arizona
Bachelor of Arts - Motorsport Management
Belmont Abbey College
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