James Caldwell
Aberdeen,MD
Summary
Goal-oriented manager with distinguished experience in customer development and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent & morale.
Overview
13
13
years of professional experience
Work History
Customer Development Manager – Auto Dealer
American Tire Distributors
02.2021 - Current
- Exceeded 2024 sales goals by 8% using cultivation of new customer relationships, identification of buying influences within dealer groups & development of a robust pipeline.
- Engaged in training & demonstrations to showcase features, benefits and advantages of products & services.
- Built relationships with over 150 dealerships to establish long-term business growth & take share from competitors.
- Compiled and analyzed data to determine effective sales strategy & planning approaches, improving sales and performance while utilizing compliance to enhance customer's profitability.
Retail Training Consultant
American Tire Distributors
11.2017 - 02.2021
- Responsible for a base of over 250 corporate accounts and 6 distribution centers across 7 states
- Motivate customers to speak about their needs, identifying opportunities to improve their business
- Train accounts on new industry and product information, company processes and online ordering platforms. Training efforts in 2019 led to improved sales for customers, outpacing prior year sales by 300%
- Utilize CRM to document customer interactions & to plan for all visits
- Collaborate with corporate account managers to assist with on-boarding of new team members
Inventory Manager
Matthai Material Handling
03.2016 - 10.2017
- Analysis & reconciliation of daily, weekly and monthly records of inventories, shortages and shipments
- Moderate parts and supplies given to technicians based on 30, 60 & 90-day planned maintenance programs
- Overhauled physical storage system for over 1,000 individual parts based on traffic and ease of access while utilizing an inventory management system to maintain quantities
- Decreased amount of overstock parts on hand, saving over $17,000 in one year
Customer Service Representative
Diamond Comic Distributors Inc.
10.2011 - 10.2014
- Contact over 180 customers by telephone and email to provide consistent account maintenance, sales support and order & shipment assistance
- Assess validity of customer complaints or concerns and record details of inquiries & comments, as well as actions taken towards appropriate issue resolution
- Complete daily call quotas and weekly sales assignments on time consistently
- Drafted an innovative method for evaluating shipment shortages remotely that is still being taught today
Education
High School Diploma -
Aberdeen High School
Aberdeen, MD06.2006
Skills
- Microsoft Office Suite, Power BI & Dynamics 365 CRM
- Brand positioning & solution selling
- Strategic planning & industry expertise
- Performance tracking & data-driven decision making
- Active listening & relationship building
- Prospecting & pipeline development
Awards
- 2-time winner of ATD's Circle of Champions award, given to the top performing sellers
- Finished 2024 as ATD's top performing CDM-AD out of over 50 candidates (108% to plan for the year)
- Recognized as the top seller for ATD in 2 separate segments of business (Corporate Accounts in 2019 & Auto Dealer in 2024)
Timeline
Customer Development Manager – Auto Dealer
American Tire Distributors
02.2021 - Current
Retail Training Consultant
American Tire Distributors
11.2017 - 02.2021
Inventory Manager
Matthai Material Handling
03.2016 - 10.2017
Customer Service Representative
Diamond Comic Distributors Inc.
10.2011 - 10.2014
High School Diploma -
Aberdeen High School
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