Summary
Overview
Work History
Education
Skills
Timeline
Generic

James "Adam" Daniel

Chattanooga,Tennessee

Summary

Dynamic team leader and adept sales strategist, I excelled at Green Skull Designs by boosting customer satisfaction and loyalty through exceptional service and product knowledge. Leveraging teamwork, collaboration, and proficiency in POS systems, I drove sales growth and fostered a positive, goal-oriented work environment.

Overview

18
18
years of professional experience

Work History

Lead Sales Associate

Green Skull Desgins
03.2022 - Current
  • Developed and maintained knowledge of current sales and promotions.
  • Processed and stocked merchandise in accordance with store standards.
  • Handled cash register operations and customer transactions to process payments.
  • Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
  • Delivered excellent customer service for repeat business and referrals.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Handled cash, check and credit cards, processing transactions onsite for products and services.
  • Loaded and unloaded boxes and pallets of merchandise for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Attracted customers and generated sales using promotional materials.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Pizza Manager

Pizza Nova
04.2012 - 05.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
  • Enhanced customer experience by addressing any service or product issues promptly, demonstrating commitment to excellent service standards.
  • Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
  • Streamlined the order-taking process to reduce wait times for customers, resulting in higher repeat business.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Tracked food production levels, meal counts, and supply costs.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Participated in regular team meetings to discuss areas of improvement or potential menu changes that would enhance the overall customer experience.
  • Rotated food items and discarded expired items to keep food inventory fresh.
  • Assisted in inventory management, ensuring adequate stock levels for efficient pizza production.
  • Trained new employees on best practices in pizza making, fostering an atmosphere of teamwork within the workplace.
  • Maintained a professional appearance and adhered to strict hygiene standards while handling food items.
  • Collaborated with team members to complete orders quickly, resulting in shorter wait times for customers.
  • Delivered consistent results with proper portioning of ingredients to ensure quality taste and reduced food waste.
  • Provided exceptional service by addressing customer concerns promptly and professionally, leading to repeat business from satisfied patrons.
  • Performed preventive and regular maintenance on ovens, grills, stoves and hot plates.
  • Ensured food safety by following established guidelines for cooking temperatures and storage practices.
  • Balanced speed and accuracy during peak hours, consistently producing top-quality pizzas in a fast-paced environment.
  • Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
  • Developed strong relationships with suppliers, ensuring timely deliveries of fresh ingredients for optimal pizza quality.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Enhanced customer satisfaction by preparing high-quality pizzas and maintaining a clean work area.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Pizza Manager

Lupi's Pizza Pies
08.2006 - 04.2012
  • Developed and implemented strategies to increase sales and profitability.
  • Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
  • Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
  • Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
  • Championed company values within the store location, promoting an environment focused on exceptional service and quality products at all times.
  • Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
  • Maintained compliance with local health department regulations by enforcing strict sanitation practices and food handling guidelines.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.

Education

GED -

Tyner High School
Chattanooga, TN
01-2003

Skills

  • Persistent and resilient
  • Teamwork and collaboration
  • Friendly and outgoing
  • Customer service
  • Cash handling
  • Goal oriented
  • Team leadership
  • POS system
  • Pricing and labeling
  • Flexible schedule

Timeline

Lead Sales Associate

Green Skull Desgins
03.2022 - Current

Pizza Manager

Pizza Nova
04.2012 - 05.2022

Pizza Manager

Lupi's Pizza Pies
08.2006 - 04.2012

GED -

Tyner High School
James "Adam" Daniel