James "Adam" Daniel
Chattanooga,Tennessee
Summary
Dynamic team leader and adept sales strategist, I excelled at Green Skull Designs by boosting customer satisfaction and loyalty through exceptional service and product knowledge. Leveraging teamwork, collaboration, and proficiency in POS systems, I drove sales growth and fostered a positive, goal-oriented work environment.
Overview
18
18
years of professional experience
Work History
Lead Sales Associate
Green Skull Desgins
03.2022 - Current
- Developed and maintained knowledge of current sales and promotions.
- Processed and stocked merchandise in accordance with store standards.
- Handled cash register operations and customer transactions to process payments.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Delivered excellent customer service for repeat business and referrals.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Loaded and unloaded boxes and pallets of merchandise for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Attracted customers and generated sales using promotional materials.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Pizza Manager
Pizza Nova
04.2012 - 05.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
- Enhanced customer experience by addressing any service or product issues promptly, demonstrating commitment to excellent service standards.
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Streamlined the order-taking process to reduce wait times for customers, resulting in higher repeat business.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts, and supply costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Participated in regular team meetings to discuss areas of improvement or potential menu changes that would enhance the overall customer experience.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Assisted in inventory management, ensuring adequate stock levels for efficient pizza production.
- Trained new employees on best practices in pizza making, fostering an atmosphere of teamwork within the workplace.
- Maintained a professional appearance and adhered to strict hygiene standards while handling food items.
- Collaborated with team members to complete orders quickly, resulting in shorter wait times for customers.
- Delivered consistent results with proper portioning of ingredients to ensure quality taste and reduced food waste.
- Provided exceptional service by addressing customer concerns promptly and professionally, leading to repeat business from satisfied patrons.
- Performed preventive and regular maintenance on ovens, grills, stoves and hot plates.
- Ensured food safety by following established guidelines for cooking temperatures and storage practices.
- Balanced speed and accuracy during peak hours, consistently producing top-quality pizzas in a fast-paced environment.
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Developed strong relationships with suppliers, ensuring timely deliveries of fresh ingredients for optimal pizza quality.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Enhanced customer satisfaction by preparing high-quality pizzas and maintaining a clean work area.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Pizza Manager
Lupi's Pizza Pies
08.2006 - 04.2012
- Developed and implemented strategies to increase sales and profitability.
- Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Championed company values within the store location, promoting an environment focused on exceptional service and quality products at all times.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Maintained compliance with local health department regulations by enforcing strict sanitation practices and food handling guidelines.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Coached new workers on store policies, pizza making, and dough preparation.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Monitored and maintained clean working areas and cooking surfaces.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
Education
GED -
Tyner High School
Chattanooga, TN01-2003
Skills
- Persistent and resilient
- Teamwork and collaboration
- Friendly and outgoing
- Customer service
- Cash handling
- Goal oriented
- Team leadership
- POS system
- Pricing and labeling
- Flexible schedule
Timeline
Lead Sales Associate
Green Skull Desgins
03.2022 - Current
Pizza Manager
Pizza Nova
04.2012 - 05.2022
Pizza Manager
Lupi's Pizza Pies
08.2006 - 04.2012
GED -
Tyner High School
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