James Alejo
San Antonio,TX
Summary
Driven by a results-focused approach, I leveraged leadership qualities and computer skills at Twin Liquors to exceed sales targets and streamline inventory management. My expertise in customer relationship management and attention to detail reduced fraud activities at JPMorgan Chase, showcasing my ability to enhance customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Associate
Twin Liquors
09.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Fraud Prevention Specialist
JPMorgan Chase
01.2021 - 06.2023
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Analyzed transaction patterns to identify and mitigate emerging fraud trends.
- Collaborated with cross-functional teams to update and enforce security protocols, minimizing vulnerabilities.
First Assistant Manager
Bill Miller BBQ
08.2014 - 10.2021
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Monitored financial performance indicators, adjusting strategies as necessary to meet company goals.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
- Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
Education
Diploma - Business
Business Careers High School
San Antonio, TX06.2010
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Customer Relationship Management (CRM)
Timeline
Associate
Twin Liquors
09.2023 - Current
Fraud Prevention Specialist
JPMorgan Chase
01.2021 - 06.2023
First Assistant Manager
Bill Miller BBQ
08.2014 - 10.2021
Diploma - Business
Business Careers High School