JAMESA TERRELL

Experienced commercial banking account manager with a strong track record of success in sales and service roles. Skilled in managing high net worth client accounts, I thrive in a creative, client-focused, and collaborative team environment. My unique background includes working in both mixed matrix and competitive organizations. I excel at multitasking and effectively communicating both within my department and externally. Known for being a dependable team player, I consistently motivate others and have received recognition for my contributions.

• First Arkansas Bank & Trust Company, Kennesaw, Georgia, 01/01/12, 12/31/21, Activation Retention Manager & Sales Program Manager, Manage and develop over 300 third party credit card portfolios for commercial clients of mid-size banking entities and institutions located across the United States and Canada., Negotiate issuing agreements and contracts as set forth by organizations risk and policy departments to maximize growth potential and minimize profit loss., Performance of credit analyst due diligence in conjunction with credit operations department including but not limited to financial statement analyses, credit portfolio risk rating, and application decisions of less than or equal to 100K., Liaison between banking client, banking member, and organization- deescalating problematic concerns without assistance and delivering superb client service., Responsible for meeting and exceeding portfolio and client retention goals as set forth by corporate level leadership., Responsible for networking and attracting new clients; avid partner with internal business development officers for potential new agents.
• Ashworth University, Norcross, Georgia, 01/01/09, 12/31/12, Education Specialist- Customer Service Team Lead, Lead team of fifteen education specialists/customer service team members in higher education enrollment via a digital platform., Responsible for providing exemplary customer service tactics for consumer attending the organization for higher education., Became knowledgeable of product and services offered by initiating a learning environment during less active call times., Assisted consumer with class registration, transfer of calls interdepartmentally, questions regarding classes, as well as, minuscule advisory services., Marketed organization externally by participating in membership or affiliate seminars, networking, and professional development.
• Dillard’s Department Store, Boardman, Ohio, 01/01/02, 12/31/06, Sales Representative II, Bridal Department, Assisted, developed, and coordinated bridal shows for organization and to maximize goals and earnings growth., Responsible for ordering and managing special order inventory pieces for consumer., Organized Special Events Storewide., Given the responsibility to delegate storewide activities to less knowledgeable staff; assisted bridal and department managers with coordination of department daily and weekly goals., Proven ability of visual merchandising by coordinating pieces based off of season, style, and bridal research measures., Completed every successful sale successfully by listening to consumer, knowing products the department had on hand, and delivering a positive attitude., Exceeded department goals for years 2002-2004 by 54% in total bridal gown and accessory sales; became sales representative of the month several times during employment.