Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

James Bill Gali

Anchorage,AK

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Culinary Specialist

Army National Gaurd
Anchorage, AK
01.2025 - Current
  • Prepared and served over 1,000 meals daily for soldiers in garrison and field environments.
  • Maintained high standards of hygiene, food safety, and equipment sanitation in compliance with Army regulations.
  • Adapted menus for dietary needs including MRE planning, religious accommodations, and nutritional guidelines.

Customer Service Representative

Concentrix
Quezon City, Philippines
09.2021 - 08.2024
  • Respond to 60+ customer inquiries daily via phone call with a 95%+ satisfaction rate.
  • Managed returns and refunds, processing over $50K in transactions monthly.
  • Handled complaints and escalations, resolving 85% of issues on first contact.
  • Maintained a consistent CSAT score above 4.7/5.0.
  • Worked with cross-functional teams to resolve supply chain issues impacting customer deliveries.

Data Encoder

A FOUR ONE DIGITAL MARKETING SERVICES
Manila City, Philippines
03.2021 - 09.2022
  • Detail-oriented data encoder with a proven track record of maintaining high levels of accuracy in data input and validation
  • A highly organized and detail-oriented data entry professional with a strong work ethic.

Janitorial Specialist

Commision on Audit
Quezon City, Philippines
12.2020 - 03.2021
  • Cleaning and Efficiency: Highlight deep cleaning experience in various settings, maintaining cleanliness in large buildings, or implementing eco-friendly practices that reduced chemical usage.

Education

High School Diploma -

Our Lady of Fatima University
Philippines
04-2020

Skills

  • Computer skills
  • Relationship-building
  • Excellent verbal communication, capable of presenting ideas clearly to clients and team members
  • Experienced in handling customer service calls, troubleshooting, and problem resolution
  • Time management
  • Excellent customer service
  • Active Listening

Affiliations

  • Reading Manga
  • Exercise
  • Run
  • Gym
  • Watching Movies

Accomplishments

  • Distinguished Honor Grad at Army

Languages

English
Professional
Filipino
Full Professional

Timeline

Culinary Specialist

Army National Gaurd
01.2025 - Current

Customer Service Representative

Concentrix
09.2021 - 08.2024

Data Encoder

A FOUR ONE DIGITAL MARKETING SERVICES
03.2021 - 09.2022

Janitorial Specialist

Commision on Audit
12.2020 - 03.2021

High School Diploma -

Our Lady of Fatima University

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