Delivery Driver /Warranty Specialist
Cassell Brothers Heating & Cooling
04.2011 - 05.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
- Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.