James (Bobby) Jewell
Albuquerque,New Mexico
Summary
Dynamic Production Manager with a proven track record at SolAero by RocketLab, enhancing operational efficiency and team collaboration. Expert in strategic production planning and performance evaluation, I successfully increased productivity by identifying bottlenecks and implementing lean techniques, while fostering a high-quality output and maintaining strong team leadership.
Results-driven production professional prepared for demanding roles in manufacturing and operations management. Proven track record of enhancing production efficiency and maintaining high-quality standards. Focused on team collaboration and adaptability to changing project needs, with strong skills in process optimization and leadership.
Overview
12
12
years of professional experience
Work History
Production Manager
SolAero by RocketLab
11.2022 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Delivered direct feedback to senior management regarding project visibility and status.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
Senior Production Supervisor
SolAero by RocketLab
01.2021 - 11.2022
- Played a crucial role in successful new product launches by coordinating efforts between design engineering teams and manufacturing facilities.
- Implemented strategic cost-saving measures to optimize resource utilization, reducing operational expenses while maintaining quality standards.
- Oversaw inventory management practices, minimizing instances of stock shortages or excesses that could negatively impact production timelines.
- Coordinated efforts between manufacturing facilities and logistics teams to ensure seamless distribution channels for finished products.
- Managed day-to-day operations for optimal productivity, ensuring a high-quality output and timely delivery of products.
Production Operator/Technician
SolAero by RocketLab
09.2019 - 01.2021
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
- Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
Customer Service Representative
LAVU POS
12.2016 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
General Manager
Duffeyroll Café
03.2013 - 11.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Education
Bachelor of Science - Business Administration
University of Denver
Denver, COSkills
- Production scheduling
- Operational efficiency management
- Team leadership
- Strategic production planning
- Team collaboration enhancement
- Performance evaluation
Timeline
Production Manager
SolAero by RocketLab
11.2022 - Current
Senior Production Supervisor
SolAero by RocketLab
01.2021 - 11.2022
Production Operator/Technician
SolAero by RocketLab
09.2019 - 01.2021
Customer Service Representative
LAVU POS
12.2016 - 08.2019
General Manager
Duffeyroll Café
03.2013 - 11.2016
Bachelor of Science - Business Administration
University of Denver
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