Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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James Brian Young

Summary

Performance-driven Vice President with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

25
25
years of professional experience

Work History

Vice President; Cluster Branch Leader

Truist Bank
08.2019 - Current
  • Managed two bank branch locations
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Responsibility included in business development through building strong relationships with consumer and business clients
  • Grow relationships and partnerships within the community through involvement in community and economic development committees.

Mortgage Loan Originator

Truist Bank
09.2013 - 02.2015
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Explained different types of loans pertaining to client situations.
  • Prepared documents for customers, submitting and overseeing through each step of closing process.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Checked loan documents for accuracy prior to closing.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Assistant Vice President; Financial Center Leader

Truist Bank
09.2007 - 09.2013
  • Responsible for overall management of bank branch
  • Coached employees in areas including client service, consultative sales, relationship building, operational compliance
  • Responsible for business development through consumer and business products and services through consultative sales approach and relationship building
  • Participation of community organizations with goal to increase branch awareness, cultivate relationships, and grow local community

Area Operations Manager

Truist Bank
05.2002 - 06.2004
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Traveled to over three branches per week to manage each branch and perform reviews of individual managers and employees.
  • Enforced compliance with regulations and company standards.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Assisted in recruiting, hiring and training of team members.

Teller

Truist Bank
02.1999 - 05.2002
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

Bachelor of Science - Business Administration

West Virginia State University
Institute, WV
05.2002

Skills

  • Management of Personnel Resources
  • Financial Management
  • Public Speaking
  • Customer Education
  • Rules and Regulations
  • Microsoft Excel
  • Microsoft Outlook
  • Partnerships and Affiliations
  • Sales and Marketing Leadership
  • Recruiting and Hiring
  • Relationship and Team-Building

Affiliations

BNI (Business Networking International) 2009-Present

St. Albans Regional Development Authority 2019-Present

Union Mission Behavioral Health Center- 2019- Present; (Board Chair- 2022-present)

Charleston Rotary Club 2015-2019

St. Albans Rotary Club 2019-Present

West Side Main St 2011-2019; Board Of Advisors, Economic Development Committee Chair

Leadership WV, Class of 2016

Leadership Kanawha Valley, Class of 2008

Timeline

Vice President; Cluster Branch Leader

Truist Bank
08.2019 - Current

Mortgage Loan Originator

Truist Bank
09.2013 - 02.2015

Assistant Vice President; Financial Center Leader

Truist Bank
09.2007 - 09.2013

Area Operations Manager

Truist Bank
05.2002 - 06.2004

Teller

Truist Bank
02.1999 - 05.2002

Bachelor of Science - Business Administration

West Virginia State University

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James Brian Young