James Bruso
Milwaukee,WI
Summary
The opportunity to support clients by directly impacting their satisfaction, retention, and long-term success, while doing all I can improve to improve the process in the work place is what i strive to accomplish. After nearly 37 years with my previous employer, I was let go due to industry shifts and account losses. While this change was unexpected, it has opened the door to pursue a role where I can continue to serve others with empathy, dedication, and professionalism.
Overview
37
37
years of professional experience
Work History
Premedia Employee
Quad Graphics
Sussex, USA
11.1988 - 07.2025
Departments contributed to over 36-year career
- Fulfilled POD orders for Tee Public, ensuring timely completion and customer satisfaction.
- Processed digital files for retail production, achieving quick turnaround through effective problem-solving.
- Managed daily processing of Kohls customer files, enhancing organization and continuous improvement.
- Streamlined digital file processing in Condenast Cell, managing accounts and assigning tasks to operators to meet stringent production deadlines.
- Oversaw asset management, organizing customer-supplied digital files for internal processing.
- Converted digital files into film as a Doleve operator for color plate creation.
- Created one-piece color proofs for accurate page representation for customers and press.
- Oversaw shift operations in proofing and contacting department, integrating multiple page elements into cohesive films while directing four operators effectively.
Skills utilized in referenced departments
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School -
Whitnall School District
Greenfield, WI07-1987
Skills
- Strong organizational abilities
- Creative troubleshooting
- Process improvement
- Friendly, positive attitude
- Teamwork and collaboration
- Adaptable to change
- Dependable and responsible
- Multitasking
- Customer service
- Quality assurance
- Workflow optimization
- Attention to detail
- Effective communication
- Time management
- Innovative thinking
- Verbal communication
- Written communication
Application - Position
Key Account Manager
Customer Service
Generosity program
Other Duties Performed
- BILLING
- CREATING SHIPPING PACKAGES
- CUSTOMER SERVICE
- ORDERING SUPPLIES
- ORGANIZATION
Job Evaluation- Spring 2025-Kurt R. Quad Graphics
Review Rating-Sometimes exceeds expectations
Qualifications for review rating:
Recognizes impactful problems in advance
Collaborates with team to create solutions.
Easily navigates all functions of job without delay.
Shares knowledge with others to improve team performance.
Regularly looks for ways to improve team processes.
Responds with a sense of urgency.
Can identify a variety of solutions.
Encourages others to identify areas for improvement.
Consistently produces high quality work.
Personal notes provided by manager:
Jim reliably responds to clients requests with a sense of urgency and keeps all relevant parties informed of any significant issues.
Jim consistently demonstrates his expertise and dedication in the proofing area, with a focus on 1,000 Museums and Tee Public.
Jim was crucial to the revised pricing for Tee Public and 1000 Museums.
His flexibility and dedication ensure that the team can rely on him during critical times.
His ability to adapt to different situations makes him a valuable member of our team.
He consistently produces high-quality products in the cell, with no customer complaints.
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteTimeline
Premedia Employee
Quad Graphics
11.1988 - 07.2025
High School -
Whitnall School District