James C. Duckett
St. George
Summary
An innovative technology leader and professional with a proven track record in project management, cybersecurity, continual improvement, and high customer satisfaction. Stands out by focusing on fostering a culture of excellence, strong communication, budget efficiency, and high customer satisfaction.
Overview
24
24
years of professional experience
Work History
Assistant Operations and Technology Division Manager
City of St. George
03.2007 - Current
- Led the Technology Division, overseeing IT operations, budgeting, project management, and technology strategy to align with city mission, objectives, and goals
- Developed and executed a rolling 5-year technology strategy, ensuring adaptability to emerging trends and organizational needs
- Fostered an agile, innovative, customer-focused culture that improved service delivery while maintaining fiscal responsibility
- Restructured IT support with focus on customer satisfaction and efficiency
- Conducted regular training sessions to city staff on both hard and soft skills
- Established IT governance by updating and adding technology policies
- Virtualized all physical servers in a VMWare environment, increasing system reliability and scalability
- Migrated enterprise email systems: First to Microsoft Exchange in 2010 then Google Workspace in 2017, improving collaboration, increasing uptime, and reducing costs
- Designed and led the city-wide fiber network expansion, network hardware refresh, UPS Distribution, and VoIP implementation
- Successfully relocated the entire production environment to a new data center with live replication to a secondary site
- Transitioned the city from no backup system to a full 3-2-1-1 backup solution
- Established a proactive security approach, creating a dedicated cybersecurity role, managing risk, increased training, and strengthening organizational resilience
- Collaborated with Legal to implement eDiscovery (GRAMA) processes and policies
- Founded and led a technology committee, bridging IT and city departments to address pain points and shape a unified technology vision
- Served as Data Project Manager for the city's pay stub automation, curbside recycling program, and online bill presentment/payment system
- Managed and directed the city's GIS team, enhancing spatial data utilization for planning and operations
- Launched the city's official social media presence on Facebook, Twitter, and LinkedIn, establishing engagement channels for leisure services, economic development, police, and other departments
- Initiated document automation and management program with OnBase
- Launched city's Artificial Intelligence integrations
Database Administrator and Application Developer
NSC/The Intera Group, Inc
01.2001 - 12.2012
- My primary responsibilities were to support technology in all five offices
- Originally, this was workstation, server, and network support, but later it became more focused on programming (VBA, VB6, and VB.NET), DBA (MS Access and SQL Server), and management type of roles
- After leaving for the City of St
- George, I was asked to remain a part-time employee for five years
- Employee of the Month thrice; I'm the only employee ever selected twice in one year
- Senior member of InteraTel, Inc's Business Development Team
- Automated numerous data loads and reports using DTS, SSIS, and Reporting Services
- Merged two production databases during company merger between NSC Communications and The Intera Group
- Deployment of Palm-based mobile application for field technicians
- Rewriting of web and desktop application for ETM division allowing over 300% improvement in productivity and 33% reduction in staff
- Rewriting of coin counting application in VB6
- Complete automation of ticket generation process saving the company $80,000 per year while reducing staff by 1 1/2 employees
- Network, desktop, and VoIP setup for new Las Vegas office
- Rewrote all ticket generation logic decreasing field operation waste by 70%
- Wrote fleet management application gathering, storing, analyzing, optimizing, and reporting fleet GPS information
Education
Master of Science - Computer Information Systems
Boston University
05.2020
Certified Government Chief Information Officer (CGCIO) -
University of North Carolina
08.2019
Bachelor of Science - Business Administration
University of Nevada, Las Vegas
05.2003
Associates of Science - Business Administration
Utah Valley State College
04.1999
Skills
- Leadership
- Strategy
- Innovation
- Culture Building
- Data and Business Analytics
- Project Management
- Python
- T-SQL
- Budgeting
Timeline
Assistant Operations and Technology Division Manager
City of St. George
03.2007 - Current
Database Administrator and Application Developer
NSC/The Intera Group, Inc
01.2001 - 12.2012
Certified Government Chief Information Officer (CGCIO) -
University of North Carolina
Bachelor of Science - Business Administration
University of Nevada, Las Vegas
Associates of Science - Business Administration
Utah Valley State College
Master of Science - Computer Information Systems
Boston University
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