James C Finkenhoefer

• Strategized long-term business needs and applied customer feedback for process improvements.
• Coordinated with sales staff regarding customer orders and requests; ensured timely delivery of products as promised.
• Ensured new employees were trained on safety protocols and company standards.
• Supervised production schedules, production quality and on-time delivery.
• Liaised between senior plant management and line-level supervision to maintain open communications.
• Implemented cost control programs
• Analyzed production data to identify trends and areas for improvement.
• Created a culture that fostered collaboration between sales, design, and manufacturing departments.
• Achieved cost-savings by developing functional solutions to problems.
• Assisted with customer requests and answered questions to improve satisfaction.

• Identified opportunities for cost savings through improved efficiency within the Quality Assurance process.
• Fielded customer complaints and rectified service issues.
• Developed strategies for ensuring consistency of product quality across multiple manufacturing sites.
• Investigated customer complaints regarding product quality issues, identified root causes, and developed corrective actions.
• Participated in design reviews to provide input on aspects related to Quality Assurance requirements.
• Monitored product trends and suggested changes.
• Created report formats for distribution, standardizing quality control metrics around consistent, measurable guideposts.
• Collaborated with other team members to perform internal QA audits.
• Collaborated with engineering teams on the development of new products or processes in order to ensure compliance with established standards.

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• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Oversaw budgeting and financial management.
• Provided direction and guidance to employees.
• Monitored inventory levels and placed orders to maximize turns.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Ensured compliance with applicable laws and regulations related to business operations.
• Implemented quality assurance processes to ensure product excellence.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Formed and sustained strategic relationships with clients.
• Collaborated with other owners on joint ventures and shared resources.
• Hired and trained new department managers to increase team oversight and productivity.
• Reviewed legal documents related to business operations.
• Organized events such as trade shows and conferences.
• Analyzed industry trends to develop competitive strategies.
• Developed a light gauge steel truss division