JAMES FORREST
Eligibility Specialist
Cypress,TX
Summary
Detail-oriented administrative professional with superb people-skills with over 10 years of experience in customer service. Diligent, highly motivated and capable of handling multiple tasks in a fast-paced environment. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and extensive application engagement and dedicated service skills. Strong organizational and communication skills, with top level technology in my home-based office.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Enrollment/Payroll Specialist
NexRep/Public Partnerships LLC
02.2025 - Current
- Supports the individual/employer and their provider(s) in completing all necessary documentation required for enrollment.
- Educates the individual/employer on interacting with Public Partnerships as their fiscal intermediary, with emphasis on their authorized services, timesheet completion, enrolling subsequent providers and keys to successful self-direction.
- Explains and educates on Participant/authorized representative on responsibilities for participation in self-directed services, including processing payroll, vendor payments, tax withholding and reporting.
- Follows up on referrals for participant-directed services.
- Updates enrollment status of individual participants and providers through portal and records in systems.
- Maintained strict confidentiality of all payroll information and records.
Executive Administrative Assistant/Eligibility Specialist
AMA Consulting Group
10.2021 - Current
- Educate participants on program requirements and obligations.
- Process rental assistance applications.
- Respond to inquiries from landlord and participants.
- Handled confidential and sensitive information with discretion and tact.
- Coordinate travel arrangements, schedule meetings, respond to emails, data and records management, managing and scheduling appointments.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled scheduling for executive's calendar and prepared meeting agenda.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
Building Safety/Service Coordinator Specialist
NFK/I.S.T. for Lexis Nexis Risk Solutions
06.2019 - 06.2021
- Manage two buildings using the Relx 360 Facilities Management System & I.S.T.
- Enter and close service and supply ticket request.
- Track the progress of complaints entered by employees.
- Coordinate, reserve and set up conference rooms.
- Maintain seating chart for 200 employees.
- Manage and submit daily reports.
- Track, receive, distribute and prepare mail and packages.
- Serve as a courier when needed.
- Ensure the kitchen is stocked, and submitting orders for catering.
- Cleaning and organizing storage units.
- Equipment maintenance.
- Perform other general labor as needed.
Warehouse Associate/Administrative Assistant
Happy Faces Personnel
08.2017 - 05.2019
- Worked safely around moving machinery.
- Operated heavy machinery including pallet jack and fork lift.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Handled incoming telephone calls and mail, filing and general office duties.
- Responding to request for information.
- Maintained supplies and inventory.
Administrative Support II
Georgia Board of Pardons & Parole
06.2011 - 08.2017
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records. Eventually transforming to all digital files.
- Screened and processed files to see if inmates were eligible for parole.
- Contacted other counties for missing documents.
- Assisted management in preparing presentations, and trained new employees.
- Made requests for SSN, contact information and investigations.
- Ordered supplies and equipment.
- Filed, photocopied, faxed, scanned and performed other office duties.
Court Clerk II
Miami Dade County C.O.C
12.2004 - 04.2010
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Greeted customers and attorneys and other court officials.
- Answered calls pertaining to destroyed records or other files. Took messages and transferred calls to appropriate colleagues.
- Proactively returned files back to their proper location.
- Clocked and filed pleadings. Copied files for court officials.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Effectively maintained the supply and file rooms.
Education
High School Diploma -
American Sr. High
Miami, FL 08.1994 - 06.1998
Class D Security License - Security
50 States Security
Miami, FL 04.2004 - 04.2004
Skills
- Data Entry
- Strong Customer Service
- Insurance Claims
- Employment Specialist
- Scheduling
- Expense Reporting
- File Management
- Problem Solving
- Calendar Management
- Administrative Support
- Information Confidentiality
- Facilities Maintenance
- Enrollment processing
- Payroll administration
- Data entry accuracy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsCareer advancementCompany CultureWork from home optionPaid time offTimeline
Enrollment/Payroll Specialist
NexRep/Public Partnerships LLC
02.2025 - Current
Executive Administrative Assistant/Eligibility Specialist
AMA Consulting Group
10.2021 - Current
Building Safety/Service Coordinator Specialist
NFK/I.S.T. for Lexis Nexis Risk Solutions
06.2019 - 06.2021
Warehouse Associate/Administrative Assistant
Happy Faces Personnel
08.2017 - 05.2019
Administrative Support II
Georgia Board of Pardons & Parole
06.2011 - 08.2017
Court Clerk II
Miami Dade County C.O.C
12.2004 - 04.2010
Class D Security License - Security
50 States Security
04.2004 - 04.2004
High School Diploma -
American Sr. High
08.1994 - 06.1998